Master's Appliance & Refrigeration, LLC — Local services in Pasco

In the last year, we've had the guys from Master's Appliance out to our home 3 times for 4 different appliances that were either on their last leg or had gone kaput completely (dishwasher, oven/range, washer, dryer). With every visit, they were prompt, professional & friendly, but what I liked most about these guys is that they're straight up with you about cost of replacement parts & labor, & whether or not the necessary parts are even available anymore (or so exorbitantly priced it'd cost more to repair your old appliance than it would to buy new). That said, they leave the decision up to YOU, they don't try to make a sale or, worse, say nothing about repair costs, then hit you with a huge repair bill after the fact! Our dishwasher was "savable", & because the guy had the parts needed on hand, he had me up & running again within an hour. Washer & dryer, both over 20 yrs. old, were repairable but very high cost for parts, not to mention LONG time before available (because of COVID, appliances & repair parts are in slim supply and high demand so everything's back-ordered). Because I didn't want to spend an arm & a leg on a new washer & dryer with bells & whistles I don't want or need, I bought refurbished, sparkling clean, "new to me" washer & dryer from Masters (just under $750 for both!), which they delivered, set up, AND they hauled my old, broken-down ones away. Washer & dryer are working great - I love them! I'll definitely be returning to Masters to shop around for a "new to me" oven/range, when the one we have finally tanks. Many thanks to Masters for looking at it, assessing cost of repair & leaving final decision to us, with no pushiness or "attitude" whatsoever! Masters Appliance gives top-of-the-line customer service & their prices on appliances - both new & refurbished - are very reasonable. We highly recommend them & will definitely be returning to them in the future, either for service repairs or the purchase of new or refurbished appliances. Great job, Masters, &...

Consumers, please be aware, if you need to make a same-day cancellation, they will attempt to charge a cancellation fee. There was no such fee mentioned upon my making an appointment. When I told the person on the phone that, he said "it's standard industry practice, like a doctor's appointment".

To be clear, my doctor, dentist, hairstylist, nail technician each clearly communicate that such a policy exists.

When I indicated that I was unwilling to pay for a fee that I was unaware of the person on the phone indicated they would put me on the bad debt list and hung up on me.

Please note, I called to cancel because we decided to purchase a new appliance and was inquiring about their...

Just had a service call on our refrigerator, which is not cooling properly. Josh was prompt, courteous, and quickly diagnosed the problem. Unfortunately, it is the compressor. It is not cost effective to replace, so we'll be getting a new fridge. Fortunately, we have AHS home warranty. Thank you, Josh for explaining everything to me, and thanks Masters Appliance for the...