Walgreens — Local services in Pawtucket

Horrible customer service. Sad to see how far customer service has slid down the toilet. If you need a manager, they will not pick up. You'll need to call repeatedly. Call the pharmacy, and you will be lucky to get an actual person to pick up the phone. The front desk will hang up on you. The employees seem to think having a larger attitude is more important than customer service and problem resolution. Oops, it looks like you guys won after all. I always try to resolve an issue before I write my reviews.

I had 5 prescriptions called in. They only had one of them in stock. I had to wait 4 days for the prescriptions to come in. I wanted them delivered. I called the pharmacy to have them set up, and they answered and put me on hold. I waited minutes.. call again on hold 5 minutes pass I decided to set up delivery on their application, but it makes order each prescription one at a time. Requests a tip for every single one.

I call the pharmacy back again to figure out if they will all be delivered by the same person, but I can't get a hold of anybody. Now, I have 5 prescriptions being delivered by several different people, and I only tipped one time thinking they would come together.

I called 1800 Walgreens. Wait ten minutes. Then get put on hold.. 10 minutes later, I hung up

Congratulations, Walgreens, for losing thousands upon thousands in prescription money monthly!

BTW Dennis, if you have 0 customer service skills and have 0 ability to deal with a person that YOUR staff angered, you sir are in the wrong job.

Are you proud of your 2.7 star rating of 129 reviews?

The Pharmacy Manager was able to talk to me and help me out to some degree, but most of the damage had already been done. Hey Walgreens, put Melissa in charge of the store. She seems to...

There are not strong enough words to express my frustration and disappointment with the staff at this Pharmacy. There is never enough staff to cover the influx of people who come in to get their medication and after waiting half an hour in life to pick up my medication, they tell me it's not ready even though they said it would be at the time I was there (I was waiting even PAST the time they promised yet not available) this is a medication I need to take every day and I do not have extra supply to get me through since they told me my meds wouldn't be ready until the next morning. When asked if I could have a small one or two day supply to hold me over, they told me no. I don't know the pharmacists name but I'm so extremely angry. These people don't take seriously peoples needs and then tell me no because they don't want to do their job and give me what I need. Not what I "want" but what I LITERALLY NEED. so since they told me no and told me my meds wouldn't be ready tonight, and I don't have any more meds, I guess I won't be taking anything tonight and will suffer through the symptoms of missing a day because clowns at Walgreens can't do their job to just fill some bottles with pills. Get real. This location is trash. These...

This particular Walgreens has to offer the worst customer service of any store in the entire region, nevermind the state. I empathize with anyone who needs to use the drive thru at this place because even if you could control time I doubt you'd have enough control over it to make a difference to the wait times in this place. It's especially frustrating when you see the car in front of you pull away allowing you to finally pull up to the window only to catch a glimpse of the employee runinng away from the window for another 10 minute break.

Important to note that all this happens while the Wendy's next door absolutely cranks through their drive thru lines making you wonder... is this particular Walgreens contained in its own temporal plane where time moves 100x slower? I'd ask them but I'd likely be dead before I finally...