Family Dollar — Local services in Payette

I was recently in the store at Payette with my uncle who had purchased a couple of phone cards. The cashier stated that her printer on her register was not working and asked if he wanted to continue and he said yes, not realizing that he needed the receipt from the register to make the phone card work. Of course the cashier apparently wasn’t trained well enough in her position to know that you have to have that receipt to activate the phone card. She said I could call back and speak to her manager on Saturday which I did. The manager was extremely rude over the phone when she answered which took quite a few rings before she picked up. She was very unwilling to help in the situation and didn’t really want to hear anything that I had to say about any of it. Instead, she gave me a phone number to call for some incom phone place which, of course now is closed because it’s the weekend. The manager stated that she had worked for the company for four years and she did not know anything about the phone cards. I have worked in customer service and in retail quite a bit in my life and I do know that as a manager, you should know everything about the products that you sell and you should train your people to know as well. I explain to her that my uncle was disabled and didn’t understand e she cut me off and said that is too bad he should know what he’s doing. This is the worst family dollar store I have ever been in and I will not return. Somebody should teach these employees customer service because it sucked. I will be filing a complaint with their corporate...

I go there at least once a week, if not more. I have never met more unprofressional, uncaring, customer service reps in my entire life. I work retail, I understand having a bad day completely. It is your JOB that you get PAID for, and they're getting paid for having boxes EVERYWHERE, shoving past you without even saying "excuse me" like a decent human being, hardly acknowledges you when you walk in, just complete and utter disregard for anyone else besides themselves and their coworkers conversation, where they're talking about highly inappropriate stuff (again, I get it, but good God, use your inside voice) while swearing (especially the manager), I'm not a saint, and I use swear words, but I dont feel like taking my kids to the FAMILY dollar and hearing about your personal love life and the details that go into it. You can hardly have a conversation without feeling like you're speaking to a robot with generic responses. I've literally walked up to the register to someone right next to it and them calling someone else up to help me, or never putting someone on the 2nd register to help the line of about 6-10 people that only one cashier is ringing up. There is only one women I like there and that has a good attitude, she has long dark hair and I can't for the life of me remember her name, but I give her props for handling everything that she does. I love the coupons, the app, the pricing on the majority of stuff but please either hire better employees or retrain them to have common decency for other people, and to actually offer their SERVICE to...

I’m not sure that Family Dollar is doing this on purpose. After 6 months of playing this game I’m convinced IT is INTENTIONALLY OVER CHARGING THE PUBLIC. I purchase 2 specific items. Every time over the past 6 months these 2 items ring up higher than listed on the shelf price. Each time I let the cashier know they will say “oh we are in a price change, or argue that price was correct, then have someone override it then inform me that the price will be changed. This has been going on for at least 6 months on the same 2 items. HOW MANY CUSTOMERS ARE BEING OVER CHARGED AND NOT CATCHING IT. After 6 months of keeping track and the same old story at the register IT is OBVIOUS FAMILY DOLLAR IS DECEPTIVE IN...