Costco Wholesale — Local services in Peachtree City

Had a issue where a worker harrased me over my vehicle being on. When I pointed out that the had a CB radio and clearly there is a sign saying to turn off all portable devices, I asked for a manager and was told that no. He was the highest person I would speak too. He then proceeded to trespass my personal space. I told him to back off and pushed his arm out of my personal space. I did not know the intention he had nor did I want to find out. When I asked to speak to the manager I was told 3 business day by costco policy. I never recieved a call. When I came back to shop I stopped and asked for a manager. I spoke to alot of workers who claimed to be managers. When I voiced my concern I was met with a hostile environment in which I was wrong and attacked a costco worker. There is surveillance video and it will prove who initiated first contact. Once i asked about the CB radios, that's when everything went crazy. I was told By Assistant manager Dennis that he does not care about the ordinance and wanted to have constant contact with the worker at the gas station. When I said there is a safer alternative such as a landline, he laughed. At that moment I started recording and asked him to repeat what he said. He never did while I recorded. Store manager Mike finally showed up. When I asked about ordinance he immediately said I was making a scene and refused to actually help me and falsely accused me of touching his employees first. That was never the case and surveillance video will show that. At that point he declined to help me any further and threaten to call local PD. I asked for the district manager work contact info and was denied. All i wanted to say is that if I have to turn of my engine due to a fire ordinance that also says no electronics at all, it should be follow due to it being a safely ordinance. It is very sad that GM Mike does not have the proper training to deal with issues like this. You cannot pick and choose which safety ordinance is more convenient to follow and enforce. All ordinance should be followed. I will update this review with a link to the video I was able to capture. Viewer discretion is advised. No one should be...

I went on 4/5/2021 to get a membership through the veteran's promotion online. Verified my veteran status on the sheer id. I print out my certificate and bring it to the customer service desk, and two people are working, a younger man in a Hawaiian shirt with an accent and an older woman. My issues start soon as I give the Hawaiian shirt man my certificate. He asks for proof of my veteran status even though it was completed online, so I show it. Then he passes me to the older nice lady. She explains the membership things and takes my "no thanks," and begins processing my membership. Here comes the Hawaiian shirt telling me to upgrade my membership, pretty much demanding it and constantly pushing it even after telling him that I'm not interested. He goes on for about 10 minutes. I ask him to respect my answer, and please give me my standard membership. He doesn't like that response. I understand the company makes money off memberships but don't be so pushy. I told him, I can't afford 120 dollars at the moment, and he still pushes it, talking about you will get the money back once you buy electronics. The Hawaiian shirt with an accent guy is coarse. He even told me that sams club might give you money back but we won't. So he pretty much said to me that Costco's customer service is worse than sams club. Even told me that he doesn't care about selling membership because it doesn't make him money. It makes costco money but not him, as he pushes me to upgrade. He also kept saying we don't make a commission, but...I didn't even ask him about any of this(came only for a standard membership that I signed up for online). I have no intentions of complaining about the money back or whatnot. This guy should not be in customer service; it made me feel bad about myself and felt bad for the older lady being pushed around by him. Worst experience I have had at any membership club, and I own, sams club, bjs, and now Costco. Mind you that I stayed calm the entire time, so my attitude had nothing...

This location is a lawsuit waiting to happen. The store manager Brenda W. and her management team have a history of inappropriate conduct and do not care to follow the policies Costco is known for. Corporate is well aware of (and chooses to ignore) how many serious issues come out of this warehouse, including previous Google reviews about members AND employees getting sexually harassed, followed, or racially profiled. Workers look miserable because they ARE miserable since they are often spoken down to by management in front of members at the registers, which leads to an uncomfortable interaction. No one wants to be stuck awkwardly between a belligerent manager, a burnt out cashier, and their groceries.

We shop at Costco in part because the employees are (allegedly) treated well. What happens when people find out that isn't even remotely true? They lose trust in a company whose name used to hold weight. And unfortunately, the person promoting that distrustful culture also has a history of responding crudely and lacking tactfulness in her interactions.

I have considered canceling my membership because my money does not belong in the hands of bullies and browbeaters. My parents also cancelled their membership opened in 1992 as a result of this location's antics. As stockholders, they feel they were fed a lie. If she was truly hired in 1980s, then this management style is inexcusable for a store manager with almost 40 years of experience. Corporate needs put their big boy pants on and listen to the people responsible for their paychecks and bonuses: the paying members AND the employees who serve them. Why put it in the mission statement if you allow stores like this one to ignore it?

TLDR: Pick a deity and pray that you never need Brenda to resolve an issue that requires empathy or logic. If you don't believe me, befriend any employee that has functional neurons...