GameStop — Local services in Pearland

Normally I don't have issues with this Gamestop, but I just walked out of the store and the skinny girl with the that refers to people as "man" a lot, was super rude with me. I had come in a few weeks ago to buy the Kontrol Freak controller grips for ps4 controllers and the tall guy with short hair and glasses was kind and friendly. He showed me three options to choose from and showed me the same product I was looking for, in addition with a newer , slightly updated version. I chose the new version, and I really liked them. I wish I'd left a review for him, it would be 5 STARS. Well I came in to find those same grips and the girl was rude about telling me, she didn't have them. Saying things like "well we don't have them and we never did" when I corrected her politely on this explaining that I got them from here not long ago. It was another denial response. She even told me " well I already told you I didn't have them and I didn't want to repeat myself again, because I've already said it four times." I understand she thinks I don't know what I'm talking about, but she should be more careful. I 100% purchased them from this game stop , it's the only one I come to frequently. I'm surprised she didn't handle this better and I'm offended.

(20 minutes after writing the above review^)

Okay I went online and searched for the updated grips I mentioned, it turns out the girl is right about there being no such thing. On Amazon I found the package that the product came in, but it says at the bottom, "packaging may very". So it must have been placebo effect that I thought there was any difference, because I even came home and compared the new ones, I purchased from her ANYWAY, and it's the exact same product. So, to her credit, she did tell me that it could have just been different packaging. BUT.. (and I have no problem sucking it up and admitting I was misinformed) she STILL needs to be instructed on how to handle situations like this in a positive manor with a positive attitude. The way this girl responded to everything I said unless it was "may I have 'so n so' product?" Or "thank you, have a good one" was just completely out of line, and I'm not exaggerating. I think today, anything that would prompt to make her job "harder" would just trigger the attitude she had with me. And I didn't even have one with her!! Ha! This review isn't to try and get the girl fired but someone should talk to her. It's not okay how she treats a customer trying to find what they're looking for (even if they are in fact...

I had an extremely frustrating experience with this store's pre-order process.

A few days before the release, I placed a pre-order and paid in full. When I arrived for the midnight release, I was told I couldn't pick up my purchase because I hadn't ordered the day before release. I had to wait until the next day to receive a product I'd already fully paid for.

This policy was never explained to me when I placed my order. If the employee had been upfront about this requirement, I could have made other arrangements. However, they were happy to take my full payment without mentioning any pickup restrictions.

To make matters worse, the employee claimed he would "get fired" if he released my already-paid-for product to me at the midnight launch. This makes no sense - I had paid in full and had proof of purchase.

The lack of transparency about their policies and the poor customer service ruined what should have been an exciting release day experience. I cannot recommend doing business here. They need to communicate their policies clearly upfront, not after they've already...

My husband and I went to go buy a game for the Wii. We asked the worker, Kali, where the Wii games were. She pointed us in the wrong direction. She was on her phone while we had to look all over and find the games ourselves. We bought a pre owned Wii game and before the purchase occurred, we asked what the return policy was and she told us 30 days with the receipt. The game didn't even work, CD was scratched. My husband went and returned the disc 2 weeks later and the gentleman, named Jason, working would not let him return the game and said that Kali knows the return policy and wouldn't say that. He intended that we were lying. But she told us 30 days. They were very rude and had horrible customer service. Do not go to...