Michaels — Local services in Petaluma

Bought 2 poster frames from their website for a buy one get one free deal. Went to pick them up and realized the frames I bought were cheap flimsy frames I didn't like. I asked the clerk if the better frames were on sale for the same deal. She said yes they were. At checkout she said I owed her 51 dollars. I said the difference in price is 21 dollars. Finally, after a managers intervention, she explained I was getting a refund for 51 dollars because I returned the 2 I didn't like. I said OK but the clerk wasn't very clear about what was happening. I run across the store to get another frame I like that the clerk said was 2 for one. She rings it up and says. Oh these aren't on sale till Tuesday....... I just left. ...

Pretty good all around craft store, but not for fabric, limited sewing items and options available.

Yarn section is okay, but lacks any unique and natural high quality yarns.

Good seasonal items and lots of adorable craft supplies of many medias.

Custom framing available and classes periodically on different techniques in the crafting world.

Down side is a lack of qualified, educated staff on the products they sell. Most often the consumers will know as much about the craft they are purchasing for as the help.

That said, occasionally there is someone available in the store who really knows their stuff, that's great when...

It's like walking into a creative dream / Disney land for those who love to make things, drae, pain whatever, however there prices are crazy. Even with there 40% off 1 item your more then likely to find that item online, or Amazon for half. Example the other day I bought prisma colors markers, discounted with 40% off. Found the same ones on Amazon half of the discounted rate, so I was able to buy double the marker set and still under what I paid at Michael's.

In the end, great store lots to choose from but terrible outrageous prices. Even with discount items you can...