Move Sport Ninja Academy — Local services in Pflugerville

My son took classes here for about 6-9 months and enjoyed them. I paused our account in the fall citing concerns about rising COVID cases and they agreed to pause my account. They then charged my account the following month. After multiple emails and phone calls requesting reimbursement, they finally responded and said that they would not be reimbursing us the almost $200 because the "freeze" on the account lasted only 30 days and then the considered the account "thawed" and thus began charging us again. This was never explained to me when I froze the account or I would have just outright canceled the membership, and they have refused respond to any of my follow up messages.

Bottom line, if you choose to do business with them, beware of their shady billing practices.

EDITED TO RESPOND TO OWNERS RESPONSE: Thanks so much for a prompt response. I guess I should have written a public review first instead of trying to handle this privately as the response time is so much quicker when you get called out publicly. The two "complimentary" months you mentioned were due to the hand surgery my son had, which you STILL charged us for, then reimbursed later after we reminded you that you charged our account after you agreed to pause it. I'm adding screenshots so people can decide for themselves if they want to do business...

Andrew, Amanda and the entire staff at Move Sport Ninja Academy are AmAzInG. They put so much care, thought and heart into this business. They have found an excellent balance between free form fun and safety - not an easy thing to do. We have trained at several other ninja gyms before finding Move Sport and found them the others to be either way too restrictive or way too loose (and unsafe!). If you are looking for a home gym for your current or future ninja, a place to learn what it’s all about, a wonderful birthday destination or a safe place to drop your kids off for an amazing time during a school holiday when you’re stuck at work... you should check this place out. My youngest has learned so much about this sport, and SPORTSMANSHIP!, from Andrew and the other coaches - I’m thrilled with how he’s growing and maturing as a young man. Nothing but good influences here. We love Move Sport Ninja Academy with...

Our family has been attending Move Sport for about a year and a half. We are so grateful for the confidence, athleticism, and comfort we get from attending this gym. Not to mention the constant changing landscape, they are NEVER bored and there is always something new to try.

When we first started, my son would not even do the stretches, now he can’t wait to get in the gym and works hard on the obstacles until he can get it right. And my daughter is excited to also be part of the new tumbling class, both giving her a great transferable skill set to whatever sports we try in the future.

Coach Andy, Eric, and Bobby put in the extra work, even when they don’t have to to help our kids grow stronger in the sport of ninja and as contributing members of a team. We also are not coached by Amanda, but we love her just as much ❤️

We anticipate many more years of training at this awesome gym and growing...