Best Buy — Local services in Round Rock

Exceptional Customer Service Experience at Best Buy Store #859 in Round Rock, TX I recently had the pleasure of visiting Best Buy Store #859 in Round Rock, TX, and I must say that the customer service provided by employees Logan, Daryl, and Ruby was truly exceptional.

From the moment I walked into the store, I was greeted with a level of service that is rarely seen in today's retail environment.

Daryl one of the employees at the store, immediately approached me and took the time to understand what I was looking for. He reached out to Logan to come assist me. And in passing of Ruby she stop to ask was there anything she could do.

Logan knowledge of the products and services offered at Best Buy was impressive, and he patiently explained all the sales and benefits of becoming a Best Buy member. Thanks to Logan's guidance, I decided to join as a member without any hesitation.

Additionally, Logan also introduced me to the Best Buy card, and I was delighted to learn that I was approved on the spot. This not only provided me with a convenient payment option but also added to the overall value of my shopping experience.

It was truly a win-win situation for both of us. In addition to interacting Logan, it was a pleasure to have Daryl and Ruby help during my visit. Both of them were equally helpful, courteous, and went above and beyond to ensure that I had a positive experience at the store.

Their dedication to customer satisfaction was truly commendable. Overall, my experience at Best Buy Store #859 in Round Rock, TX, was outstanding, thanks to the exceptional service provided by Logan, Daryl, and Ruby. I am thrilled to be a part of the Best Buy family and look forward to future visits to the store.

I highly recommend this store to anyone looking for top-notch customer service and a wide selection of quality products. A big thank you to Logan, Daryl, and Ruby for making my shopping experience truly...

I was going in to get an external CD drive. According to the website they should have had 3-4 different options available in store, not just online. I like to buy major appliances from Best Buy because of the actual good options rather than 800 different crap designs of different names. I used to go to these stores also because of the physical media (DVD/CDs). I think it's a mistake the company chose to not only NOT advertise this part of the corporate brand but also to fully eliminate them, at least from brick and mortar. They would've been better off continuing offering a selection and perhaps offering a concierge procurement service, especially given the resurgence of vinyl and ongoing popularity of high quality physical 4k media. Getting back to this actual trip... The store was sad beyond belief. Like that South Park episode when they bought a dead Blockbuster store? Same thing. Huge peripheral sections empty. The core business and to be the center of the massive, empty store, of some salad bar sluss of current hand held devices pushed by the big three (or so) wireless conglomerates. Appliances, TVs, actual computers were smeared around the periphery. The employee in the computer section looked at me like deer in headlights when I asked for external CD drives. He disappeared and took at least 5 minutes (which may not seem like much but considering it's a niche item in a small department, one would think if you worked there in a regular basis you'd immediately be like 'Oh yeah!') and finally showed me to them hanging like travel size pain killers, off a wall mount, certainly no clear identification. Overall it was just a sad experience. Best Buy needs to reconsider what exactly it is that they are trying to do, because at this point it's a death in measures, where I think they could strategically restructure themselves to stave off the...

I am reviewing a recent visit and purchase from over a week ago. I waited a week to do this review because of comments made about the product I bought from the sales associate. Read below for the rest of the story : I visited the store because wanted to see the Microsoft Duo phone in person. I arrived and was greeted by two sales associates from the cellular department. When I told them I wanted to purchase the Duo, the immediate reply I was given was "you don't want to buy that phone!". What followed was a long rant about poor features and issues with the phone. I was then told I should buy the Samsung Fold 2. I attempted to look at the demo model but the phone was not updated, rendering the phone useless. I made my way back to the sales associate to purchase the Duo and she again describes many failures with the Duo, while promoting the Fold 2 phone. I almost turned away without a purchase because of that associate, but decided to take a chance on the Duo, with a plan to return it if she was correct. She was horribly wrong. After using the phone for over a week, I have not experienced any of the issues she said were so prevelent along with massive returns. The experience left me with the following observations I felt like there was a hidden agenda from the sales associate. Maybe they get an incentive for selling Samsung phones.

2.The Duo should have been updated with the current demo software so customers can get some hands on experience.

Sales associates are unfamiliar with the Duo. One associate acknowledged that the had one hour of training via a video. This is important because the associate stressed several in accuracies that I had to challenge her on due to my research.

Now on to the product: my Duo works great and is exactly I wanted, both in cost and...