MUGONZA FURNITURE LLC — Local services in Pharr

WORSE PLACE TO GET FURNITURE! UNPROFESSIONAL AND UNORGANIZED THEY SAY ONE THING AND DONT DO IT AS A CUSTOMER SERVICE REP. THEY GIVE YOU THE RUN AROUND TO HAVE YOUR FURNITURE DELIVERED. THEY ONLY HAVE ONE ANSWER TO YOUR QUESTION AND ITS "WILL CALL YOU" AND THEY DONT CALL YOU. THEY NEED MORE PROFESSIONAL LADIES WHO WANT TO WORK AND BE MORE PROFESSIONAL. FAMILIES I WOULD NOT RECOMMEND YOU BUYING FURNITURE AT THIS LOCATION. GO TO CALDERON'S FURNITURE IN PHARR OR MISSION BEST CUSTOMER SERVICE AND ORGANIZED PLACE. I HAVE NEVER EXPERIENCED THIS DRAMA WITH ANY BUSINESS. ODELIA OR WHATEVER YOUR NAME IS I HOPE YOU DONT HUNG UP ON ANY CUSTOMER THE WAY YOU DID TO ME.

• I WOULD GIVE IT A ZERO...

So I went to the store to buy a vanity. I looked around, saw one I liked but not in the color I wanted. I was assured by multiple employees that the white vanity I wanted was in the warehouse on my desired color. Happy, I signed all financing paperwork and was guaranteed it would be delivered within the week.. a week goes by with no communication, so I call myself to see what happened. Their response, ma'am, we don't have the vanity in the color you wanted in any location. Would you be interested in any other? No! Not only only did guarantee you had the vanity in a different location, which was false, no one bothered to communicate with me to let me know what was going on in the...

I wanna warn whomever sees this, the furniture is the worst quality ever. I have only had my bed set for 3 months and it's already falling apart. The material is so cheap and so poorly built that I regret the decision to have ever walked into this place of business, I might as well just had handed them the cash in hand for nothing in return. The customer service was great and that's the only reasonI gave them 2 stars, but I wouldn't expect anything else since it is a commission job. If you purchase from there, PLEASE inspect the quality of the material of whatever piece of furniture...