Astou African Hair Braiding — Local services in Philadelphia

I have been a customer of Astou for 7 years now. I have never been disappointed and the braids last me 3 months every time! My hair ALWAYS grows an inch or two, being healthy and stronger. One thing I can say about the size of the braids, they tell you to keep them small because they look neater and last longer. They are the professionals--they know best--and they're right! The shop has mirrors so when the first braid is done or the hairstyle is started, it is the consumer's responsibility to approve it and continue. The ALWAYS ask if they style is okay once they start. The prices are more than reasonable compared to other shops in Philly. I visited other shops 3 years ago. Both times I went to other shops (when I lived too far from Astou), the braids ripped my hair from the scalp leaving clean bald spots on my edges. Astou helped my hair start growing back in those spots (back to normal now). Oh and when it's cold in the shop, its because it's winter! Just like when you get your nails done in the winter, bring a snuggie in case it's chilly inside too. I need people to stop bringing in pics of braids that a home hair dresser has done and expect someone else to replicate it. The owner of Astou, her sisters and associates are welcoming, professional, and truly care about the happiness of their customers. I am completely committed to Astou being my...

I made an appointment last week to this place (since they are appointment only now). I confirmed the appointment the evening before and the morning of. I showed up 5 to 10 minutes before my appointment and noticed that she was just finishing up a client so I thought oh perfect I'm right on time! After she finished that person she started on someone else and said that she would take long. Then started on another person and by this point it was after 1:30. So I asked her why did she ask me to come at 1: 00p? All she could say was she forgot... You forgot but you scheduled two other people the same time you scheduled me for!!? Then she starts telling me something about her 8:30 appointment didn't show up. First of all that had absolutely nothing to do with me, and if she was thorough she would have called me THEN and asked me to come sooner and I would have gladly would have done so.

Then she had the nerve to be indignant about it. But they call us the "Akatas" though... So unprofessional! I am a better businesswoman than that and with that in mind I don't have time to waste. And she's not all that...

Went today gave a picture show her exactly what I wanted she told me yes she could do the style. The lady who said she can do it didn’t do my hair gave me to a different girl my hair turned out a mess....I paid 80$ I cried. I didn’t sign a paper or get a recipet idc what the sign say about no money back refund I don’t want my hair redone and if I can’t get my money back I will be taking them to court period. Super super super irked couldn’t believe it....