The Felt Factory — Attraction in Philadelphia

The place is very nice, and for that I give them a good review. But, where I give them a bad review is being in a Pandemic and the venue is shut down because of the restrictions by the Government, we can not have our wedding here and The Felt Factory is very reluctant to give us our $2,000 deposit back because they said the deposit was non-refundable and non-transferrable but I can understand that if we cancel, but not if they can not provide a service to us. We are simply just asking for our deposit back. After going back and forth, I did get an email that said the owner is willing to give us half our deposit, will what about our other half of the deposit when we didn't cancel. It's not our fault that everything is shut down, All we are asking is for our deposit back. Don't put any money down until you know for sure that you are able to have your event for sure.

Update as of 4/5/21, Yes I did receive HALF of my deposit back. Yes I tried several times to get all of the deposit back, but the Felt Factory only said they could give back $1,000 so of course I am going to take it. I am still trying to get the other $1,000 since the business is still closed and unable to render the service. I did see the response from the Felt Factory, but I want to make clear that I did not agree to having a future event as the response from the Felt Factory says. I do have an email from 2/4/21, that says they would give the $1,000 refund back but there will be no future event in 2022 like they are stated. They are trying to make it like the other half of the deposit will be going to a future event, but again that is clearly not the case. Like I originally stated the place is nice, but this company lacks customer service especially...

Was excited to host an upcoming event here based off the online photos and 4.5 Google reviews but that excitement faded when I visited the venue. First impressions are everything. I had an appointment for a " taste test" if I can even call it that for $25, i was served 1 plate of Luke warm food by a random staff member. The chef never came out to explain what I was tasting or how it was prepared. Not only that, but to my knowledge a tasting is when you're served a sample of different options to choose from to determine what items you want. Here that was not the case. So just fyi of what you get for a " tasting" The food was bland and nauseating at best. Then the lady showing me the venue kept reiterating the sample was $25 as if I came for a free meal, which was a total waste of money btw. I was then shown photos of the venue by her, which happened to be the same ones from google. As if I traveled all this way for that. 2nd the room I was told I had to have the event in based off my number of guests was currently being occupied by a party so i couldn't see the room. Then she kept asking me how I felt about the venue as if I was ready to sign paperwork based off a rushed unprepared showing. The place is nice, but for the amount of money I was willing to spend every detail should be on point. A patch of flowers was hanging off the flower wall and the place didnt smell fresh. Also if you're presenting a place to a potential customer you should be impressing me, making me want to spend my money with you. And that wasnt the case. I walked in excited and couldn't wait to walk out because it was an awkward showing and I didnt feel welcome. Needless to say i wont be spending my money here, given the first...

My wife & I were married here November 2nd (couple Fridays ago). Months ago when Kathy was our wedding planner, things were going fantastic. She was excellent. She later got a promotion & our wedding was handed to someone else (I’ll be nice & not mention his name). Things turned sour at this point. We were initially told we had THREE entrees to choose from, which was suddenly cut to TWO (with a bit of attitude thrown at my wife in the process). Mind you: we were hit with this news THREE weeks before the wedding. So we had to contact 69 of the 154 guests who ordered salmon & tell them they had to change their order. Then, on our wedding day, the bartender was rude to my guests & there was a HUGE lack of hors d'oeuvres distribution to the wedding party (including me). Also, the caterers broke our expensive cake topper and the sassy wedding planner (again, won’t mention his name. You’ll all see for yourselves soon enough) showed little to no care about it and said, word for word, “If you send us a recept for it I GUESS we can reimburse you”. There’s several other issues we had but I won’t bother mentioning.

The 2 stars I am giving this place go toward the actual venue itself. Sure, it’s kind of in the hood, but the rooms are fantastic. Big, modern and clean. Food was also solid. Might be the best wedding food I’ve ever had. If we get reimbursed for our cake topper, I’ll upgrade my...