Bob’s Discount Furniture and Mattress Store — Local services in Philadelphia

I ordered a new couch and coffee table on July 28th. The order was delayed because of COVID (no problem, to be expected) and I was told it could not be delivered until mid-September. (again no problem, its a pandemic). When the date for my couch delivery came on September 15th I was thrilled- until the delivery service discovered that they had sent a left arm facing chaise (correct) and a left arm facing love seat (incorrect). With this configuration I can't make my couch a sectional. The delivery driver helped me call customer care to get the love seat exchange scheduled. My love seat was scheduled to arrive September 27th. When the delivery drivers came to exchange the love seat- they reported to me that the store had sent the wrong piece AGAIN. The delivery driver informed me that I would receive a call from Bob's within 15 minutes and left. Over three hours later, Bob's called. It turns out the order was incorrectly put in the system and the entire order for the couch had to be cancelled and rescheduled. The customer care agent was very kind and after I inquired about compensation for the delay- she was able to refund my delivery fee (this has been the ONLY positive part of this experience). The customer service agent informed me that Bob's would swap out BOTH pieces so that the set in my home lined up with the computer system. She told me the chaise was back-ordered but the love seat could be exchanged on October 2. The day before I noticed that I had not received any confirmation and called customer service. I was informed by customer service that my order was delayed again- they never bothered to call and let me know about the change. The agent reported that my love seat would be delivered October 8th and if I had not heard from Bob's by the 7th to call. So I called again, because I had not heard from Bobs . Surprise my order is again delayed! And AGAIN no one called to inform me that is was delayed. I have rearranged my schedule on four occasions at this point for a delivery that will not even happen until the end of October. This is the worst shopping experience/customer care/ delivery experience I have ever received and I will certainly never shop with this company again. I will also STRONGLY encourage my friends, family, and anyone else that asks to shop elsewhere as Bobs has proven to be one of the least professional...

I only wish that I had looked at the negative reviews I found on Yelp and the Better Business Bureau before I came to this store. I needed a chair right away for a family member who just moved to a nursing home. I found a chair I really loved for a good price and was promised a delivery date for 8 days later. The day of the delivery, I called the store to be sure the delivery was still on, and was told the truck was late, but on its way. A little later someone called to tell me the truck arrived, but my order was not on the truck. The representative had no explanation, no apology and no solution to offer me other than the matter-of-fact pronouncement that I would have to wait for the delivery another 8 days. I promptly cancelled the order as, by now, I had lost confidence that the delivery would even happen. I did not want to be at the mercy of this company that showed no interest or commitment to helping me get an important delivery to an elderly man who desperately needed it. I'm so glad I cancelled the order because I subsequently read about the horrific experiences other customer's at Bob's Discount Furniture had with their totally incompetent delivery service, including missing pieces and broken furniture issues that were not corrected in a timely manner or, in some cases, ever corrected. I went to other furniture store's in the area that informed me that they receive complaints like mine about Bob's all the time. Buyer Beware! If your order matters, don't take chances with this sub-par business that's more than happy to take your money while not delivering the products and services you paid for. This seems to be standard operating procedure with them. Go...

I recently bought a living room set and king bedroom set. Unfortunately my bedroom set came with several defects, both visual and mechanical. I was told a set replacements would arrive about a week later only to see the replacements in worse condition than what I was originally given. At this point there had been 2 sets of delivery teams going through my house, which had just had floors redone, putting my floors at risk of damage. After the 2nd failed delivery I was routed to customer service again only to be told another delivery would be sent in another week. I explained that I had already been holding off moving in my personal items into my bedroom to allow for easier exchange of the defective items, and that I was no longer interested in continuing to wait and have another delivery team come through my house and potentially damaging my floors. I offered to keep the furniture and save another team come out and potentially bring damaged furniture, if I could be given a small discount given all the inconveniences I have been through. Typically I’m not the one to haggle about stuff like like, but given how much I spent on this furniture package(one of the most expensive sets) I thought it was fair given I am saving them work and materials. I was told nothing else could be done and my only option was to have a 3rd attempt of delivering properly inspected items(why weren’t they properly inspected the first 2 time??). I’m at point of frustration of declining the whole order and demanding...