K. Louise Boutique — Local services in Philadelphia

According to them: “K. Louise Boutique salon Is a small " boutique style salon" with an upscale home feel. We endeavor to ensure the personal comfort and safety of each guest by providing one on one stylist time for a truly relaxing customized experience.” I just left my appointment with Marisa after having the WORST appointment experience I’ve ever had in my life that directly contradicts this purported ethos of this salon. My original appointment was scheduled for 1:45 pm (that I booked over a month ago per their scheduling practices), and I received an email changing this appointment to 3 pm. I arrived 10-15 minutes early for my curly cut and color retouch, only to sit for TWO HOURS while she colored and cut another customer, and intermittently cut a section of my hair before returning to the other customer. After this awful example of the “one on one” customized experience that this salon touts, I asked about the delay only to receive the response, “thank you for your patience.” *For future reference, errors in scheduling or appointment overlap that lead to such a delay can be handled by: 1-calling the customer BEFORE they arrive to let them know that their appointment would be delayed. 2-ACTUALLY apologizing for YOUR scheduling mishap in clear and sincere language, instead of “thank you for your patience,” which is not an admission of an error.

After sitting for two hours to start my appointment and finally finishing my cut, sometime after 6 pm Marisa and another stylist examined my hair to then say that my hair density is “too high” and that it will take too long to do my color, (10 pm according to them). That was, of course, was followed by an absence of apology, and instead admonishment that I should have selected a different coloring option, and that she was “sorry for the misunderstanding.” Interestingly, if my appointment were started at my originally scheduled time of 1:45 pm, or even had started at my appointment time, I would have been able to complete my cut and color as expected.

To top off this “relaxing, customized experience,” when I chose to leave because they were doing my wash and go with a product that clearly was going to do NOTHING for my hair, they still charged me the full amount for the curly cut. (I’m typing this with wet hair that is in a shower cap (because that’s how I left the salon) preparing to RE-WASH AND STYLE my hair on my only day off in 11 DAYS, just to go back to work in the morning). I’m sure in the response to this review they’ll say that they offered to do my color on another day (a Saturday, when I’m working or in NOVEMBER!!), but it is truly the lack of customer service and lack of accountability that cemented my opinion of the salon. I was in your salon for nearly 4 hours to leave with un-styled, un-colored...

I want to start by saying the young lady who did my hair was kind, and I appreciated the conversation and how my hair turned out. However, I do feel the need to share my experience so others are fully informed before booking.

I originally booked a wash and curl, which was listed at $120. After receiving services, I saw I was charged $235, which included a tip. I was told the extra charge was due to a split end trim that cost $90—but I was not told that at the time of service. I was under the impression it was a basic trim. I knew it wasn't included, but the price was not discussed or confirmed beforehand.

I believe in paying people what they’re worth, but I also believe in clear communication and transparency with pricing. Clients should never be surprised after the fact, especially when booking online comes with expectations based on listed prices.

This is not to bash the stylist at all—just a heads up for others so you’re aware of any additional costs and can make informed decisions.

Update: I learned that a trim is charged the same as a full cut (not sure if this applies to all stylists). Just wanted to share this so others are fully aware...

Heard great things from someone who had recently met one of the stylists. Decided to schedule an appointment for a perm rod set. Scheduled the appointment online two weeks in advance and called during business hours to notify the stylist of the perm rod size I preferred so she could be fully prepared for the appointment. Someone answered the phone and told me I could speak to the stylist then told me the stylist was not available and would call me back before closing. I waited and never received a call! I cancelled the appointment. Weeks later, I still wanted to connect with the salon, so I submitted a first time client inquiry form online. The follow up email stated that someone would contact me within 24 hours with the exception of days the business is closed. It has now been three week since I submitted the online inquiry form and I have not been contacted. Very...