Benchmark Appliance, Inc. — Local services in Phillipsburg

Actually, "customer did not demand that he come now". I said I would no longer be using an unprofessional company and I would not be rescheduling. When a person is told to take off from work for an appointment it is not unreasonable to expect someone to show up. I was told since an exact time could not be given I would recieve a courtesy call 10 to 15 mins before to let me know they were on their way. At no time was I told that if unable to answer that no one would show up. I don't think I'm being unreasonable by expecting the tech to still do his job and show up for an appointment even if there was no answer on the phone. Especialky since I was given a confirmation phone call a few days before. You can't always rely on a phone. Signal could be down, the phone could be dead. Any number of reasons. But he still should have made an attempt to do his job! It would be different if someone came and no one was home. Then of course the tech would have to reschedule. On top of that the utter disrespect that was given by both the tech and the girl answering the phone shows complete lack of customer service on the part of...

Had I called Benchmark the day my refrigerator broke I probably could have saved the food we had to throw out.

5 year old Refrigerator (LG Inverted Linear) stopped cooling/freezing on a Tuesday. I tried to self diagnose the problem and in the process of looking up fixes found out that LG lost a class action lawsuit for a known issue (bad compressors), but my fridge of course, wasn't eligible to be covered by a few months. (Side note - Get an LG at your own risk).

I called several places before finding Benchmark on Wednesday afternoon. All of the other places said it would be weeks to come out. Benchmark scheduled me within 2 days. They came out after a confirming call in the 3 hour timeframe given, exactly as the receptionist explained it would happen.

Charlie B was very professional. He came in, diagnosed the issue, explained what the issue was, clearly explained what my options/cost were, and had my refrigerator back up that day.

The repairs came with a 1 year parts and labor warranty. I would definitely recommend and use Benchmark for any future appliance issues I have....

Backyard operation came in to test my refrigerator busted open my compressor let it air out into my house I have children. I’m reporting them to the EPA You can try to block my review all you want but your three existing reports with the PI and more coming speaks for itself Charlie is a hack Charlie tells his little boy that works for him that’s how it’s done . Bunch of hacks that don’t know what they’re doing going around releasing refrigeration across the Lehigh Valley and then telling people if they’re compressors work or not instead of doing the proper cages tanks recovery tanks and not leaving Freon in someone’s house and then leaving when I was it was it was a dead relay!! You can block me all you want say it’s a spam say it from another company it’s the truth you tell me honestly right now that’s not how you diagnose compressors!! Can you tell me how you’re gonna pay the hundred thousand dollar fine from the EPA for releasing...