Home Improvement Warehouse — Local services in Phoenix

I love a great deal and I'm so glad I found this shop. I've been fretting over some new toilets for the past few months now, I know, a sad adult issue, but these toilets really were in a state of dismay. After attempting to trade internal parts out of my existing toilets I found out the manufacturer stopped building that model, they were made with non-standard sizes and I could no longer order a flapper to fit my tanks. My options were replaced the tanks or replace the toilets. So off I went, and let me tell you, making decisions on a toilet is harder than it seems. Will I go two piece, one piece, which has the better flush, least prone to clogging, which is more comfortable, easier to clean, do I spend $200 per toilet or $700 per toilet for the nicer ones, the standard big box stores are open all day every day but the plumbing supply stores are only open mon-fri during my work hours so looking at a higher end brand and model isn't possible. Months of back and forth fretting all these decisions and one day I ran into an ad for HIW advertising toilets, AND, they're open on Saturdays.

I checked them out, I was able to see and feel the toilets I was considering, and I walked out the door with two of them. First off, their stock is overstock, so be sure to check your product for any blemishes or damages, second, the cost for their products are about half the original retail price. I'm happy because I got the $500 toilets for $300 and I now have two new one piece toilets acquired at a very reasonable cost!

I checked out the rest of the store while I was there, they had some nice full length mirrors, a row of tubs, three or four sets of outdoor furniture, an aisle of toilets, sinks, cabinets, flooring and countertops. They offer installation on their flooring and cabinets here and with the prices I found, I'd seriously consider checking them out if I'm planning a kitchen or bathroom renovation.

The staff was friendly, welcomed us in as and helped me carry and load the toilets in to my vehicle. I'll 100% be back again the next time I'm in the market for a home improvement product they keep in stock. The prices here are...

I had the absolute worst experience at Home Improvement Warehouse, and I would strongly advise anyone to stay far, far away. I walked in looking for basic household items, but all I found was a complete nightmare. The staff was astonishingly rude from the moment I stepped foot in the store. I felt like I was interrupting them just by asking for help, and rather than assist, they rolled their eyes, gave me nasty looks, and made me feel completely unwelcome.

To make matters worse, every item I looked at was either broken, dirty, or downright unusable. The toilets had visible cracks, the doors were scratched and dented, and the sinks looked like they’d been salvaged from a junkyard. It was honestly shocking that a place supposedly specializing in home improvement would offer such poor-quality merchandise. It’s almost like they’re selling items that should have been discarded as trash.

And if that wasn’t enough, the staff’s behavior was beyond unprofessional. When I asked a simple question about one of the broken items, they actually cussed at me! I was so shocked that I didn’t even know how to respond. I thought it might just be one person having a bad day, but no – it was like a coordinated effort from the entire staff to make the customers feel as unwelcome as possible.

Save yourself the trouble, the time, and the frustration, and go anywhere else. Home Improvement Warehouse is a joke. Unless you’re in the market for broken, unusable items and enjoy being treated like a nuisance, don’t even consider walking through their doors. I will never,...

We bought a $1200 vanity. We inspected it very well, let them wrap and load it then found a crack in the sink upon unwrapping. Of course they have the "well, you must have cracked it yourself" excuse. However, they went to great lengths to hide badly damaged products on their top shelves such as several large glass door wall mount cabinets we WERE going to purchase. They said they would get them down, wrap them and load them for us. Luckily my husband caught a glimpse of one of the huge holes in the back of one of 3 cabinets while they were loading them onto our trailer. I mean, huge holes like someone punched the back in, not a little unnoticeable crack. They had the audacity to take our money, make us wait over an hour to load this junk, and never mention that all 3 cabinets (plus $1200 vanity) had major damage. I also know prices, having been in the home remodel industry for over a decade, and I can assure you these are not great deals. Sorry guys but dishonesty and stealing will always come back around to bite ya. Have some integrity and...