Staples — Local services in Pine Bluff

DO NOT SHIP FROM THIS STORE I used the store to ship a package back to a store for refund. The associate wasn't able to scan the label I had on my phone, but offered their email address to send it. I emailed the label and they attached and shipped the package, providing me a copy of the tracking information. After months of not receiving the refund, I started contacting the merchant. The merchant finally advised the label they provided had not been used. After reviewing what I'd sent with what they used on the package, it appeared they used the wrong shipping label on my package. The merchant was not able to refund without receiving the package. Contacted Staples manager several times and they advised to file a claim with USPS. I attempted to file a claim but it's now past their claim deadline. I did go ahead and do the missing package option, but they aren't able to assist because it was showing delivered. There's no way to explain in the claims portion that the issue is Staples used the wrong label. I contacted Staples management again, and was told nothing will be done on their end for the error. Talked to corporate and got the same run around of we can't help you, even though they made the error. I have the email with my correct label and the tracking they provided me with the wrong tracking number, and also offered to send screenshots of the claims I've attempted to file through USPS, and they still are not willing to assist with their error. I'm out $90 and there's nothing I can do now to fix their error. Do not ship anything of value with these people, as they will not accept any liability, even whenever it's clear the error was...

I give Staples 2 stars because Staples had what I was looking to buy, but service is a zero. I could not find what I was looking for and could not find a sales person. Would have been nice if someone could have greeted me and directed me to area of store. I looked for a while, then went looking for someone help me. Took me twice as long as it should to complete my...

Porsha the black girl in printing was extremely NASTY to me!!! I went to print a temp. marker for my mom’s gravesite but her attitude was disgusting towards me put another customer before me just treated me awfully. I don’t know why she was so rude to me but giddy with the girl before me. I will never patronize this place with her...