PerLora Leather — Local services in Pittsburgh

BUY YOUR FURNITURE HERE. THEY WILL TAKE CARE OF YOU.

That's the short version. Here is the backstory. After 25 years we went back to Perlora Furniture to buy a new leather sofa set. We found one we liked and ordered it in a color that should have matched our living room. This was a very big investment for us.

When the sofa arrived it was instantly clear that the color did not match what we meant to buy. Someone from the store drove out to our home, took one look, and said, "Oh. Ewww. I see the problem." But the color number matched what we had asked for.

He took a bunch of photos and went back to the store. "The color doesn't look the same here as it does in your house. Our showroom lighting is extremely warm, and I think that could have been what caused the confusion. Let me see if there is anything we can do."

A few days later we got a call. "The owners have been on the phone with the manufacturer, and it's settled: you can order a replacement so long as it's the same design with a different color." Oh, the relief!

The men came out to take back the first one... and left us with a loaner sofa for the several months we'd have to wait! Totally unexpected, and tremendously helpful because our original sofa had been thrown away.

The new one just arrived and it is more than acceptable. Great quality, perfect size, etc. The color is still notably cooler in our well lit house than at the showroom, but we accounted for that with this choice and it is fine.

So I repeat: BUY YOUR FURNITURE HERE. THEY WILL TAKE CARE OF YOU. They won't give away the shop or anything, buy you will be treated as an honored customer and not just...

I ordered my second piece of furniture from Perlora leather yesterday. I always have a wonderful customer service experience at Perlora in the Strip District. Yesterday the owner waited on me! He was filling in for an employee who was out for the day. My first purchase was a small-sized “Stressless” chair for my mom. She has osteoporosis, 6 compression fractures in her back and only stands about 4’8”. She sits in this chair all day, every day. It has been a life saver for her. She loves it. Her feet touch the floor and she can get in and out of it easily. She had a lift chair, but she hated it and wouldn’t use it. It was too big for her and the controls were difficult for her due to her dementia. The “Stressless” chair has no controls, just an adjustable rocker that gently helps her stand up. It is also leather which provides easy clean up which is also important. I ordered a Natuzzi Italian sofa which I can’t wait to arrive. All Perlora’s furniture takes forever to be delivered. That is the only downside. Oh well. It will be worth...

We recently purchased a beautiful leather sectional from Perlora Leather in the Strip District, and I wanted to express our gratitude for the exceptional service provided by Alex.

From the moment we walked into the store, Alex's friendly and knowledgeable demeanor made our shopping experience enjoyable. He took the time to understand our preferences and guided us through the selection process with patience and expertise.

What stood out the most was Alex's genuine commitment to ensuring we found the perfect sectional for our loft. His attention to detail and willingness to go the extra mile truly made a difference. The entire transaction was smooth, and we left the store feeling confident in our purchase.

If you're in the market for furniture that will make your friends jealous and appreciate top-notch customer service, I highly recommend...