The UPS Store — Local services in Placentia

The UPS Store #4382 located at; 650 N. Rose Drive, Placentia, CA 92870 is the MOST HELPFUL UPS STORE ever! I've gone there for help several times over the years & Charlie, Jeffrey & Matt go out of their way to assist the customers & me! Everytime they have helped me with things I did not even know about. They go out of their way because THEY DO CARE ABOUT CUSTOMERS! (a rare find these days!) I've never had to wait more than 10 minutes (even when they are extremely busy!) During the Holidays in December, 2023 I needed help mailing my Medicare payment with a Cashiers Check & I actually did not remember if & where to sign it. Although my credit union should have told me that, it was the UPS STORE, Charlie who actually took extra time to read where I needed to sign it & he helped me to send it Certified Mail. I mailed it right on time by 1 day! I hadn't sent certified mail since I've worked 15 yrs. ago, but now it's done by computer, which Charlie helped me with & it took 1 minute. I'm retired now & sometimes I feel stupid bc I haven't kept up with modern office practices, & don't have a computer at home or a printer ( just an old lap top that is slow) but the UPS STORE employees Charlie, Jeffrey & Matt never make me feel stupid & have helped me print out a lease (never knew they offered that service)! Sincerely a BIG SHOUT OUT & THANK YOU VERY MUCH! You young men are terrific!...

This is for the owner. Let me be clear I hate leaving negative reviews. Tany and Hani were at this UPS location. Previously I had called earlier in the day explained prior to my arrival I had two fold away beds I could not fit them back in the original box however I had labels what could be done. I was gave exact measurements and was told I could have a custom box and it could be packed for me for $115 each and to go ahead and come in and I’ll be helped out. So this evening I arrived. Suddenly that was not the case. I know it was this location because after the phone call I sent the location to myself to mark it. Suddenly that’s not the case. Hani was okay however Tany was actually giggling the whole time holding back burst out laughter. I’m really in a bad spot and could really have used some help at this point. Instead Tany just snickered and thought apparently my situation was so funny she couldn’t help. I have never had a more unprofessional experience. I highly recommend people stay away from this location. I expect at least to be treated with decency. Horrendous customer service. I hope you get a better laugh at this review.

Update: I worked with Henry at the USP on Bastanchury in Fullerton he solved my issue in 10 minutes. I highly recommend going to that location. Highly professional...

Amazing wow where do I start? first and foremost Danny who is very amazing and helpful and insightful on everything that I had questions on. He is the reason why I went there instead of the closer ups to my house. He just makes you feel like wow this guy cares and he really gives his all to make sure your happy and more than helped out. I cant thank him enough which is why the least I can do is write this review about my experience at this location Im just really amazed and impressed that there are still good customer service and helpful people that actually wanna see you fully helped out and happy I appreciate Danny and this ups location so much and im very grateful and I Hope he gets the recognition he deserves because his energy and his helpfulness is really the best in any standard of customer service. Thank you so much!! I DEF RECOMMEND this location.!! and also I just met Matt there and im sure hes an amazing person as well But im honestly just speaking of my experience with the gentleman thats helped me out the two times i went there....