Paul Medawar Fine Jewelry — Local services in Plainfield Charter Township

I recently visited to verify authenticity of my absolute favorite watch. I was greeted immediately and offered refreshments with a very short wait to meet with David. Met with David and the entire experience was first class. You can really tell that he loves and appreciates the brand. I felt bad about taking up so much of his time but he spent time going over the functions of my new timepiece as well as the history/heritage. Very thorough from the operation of the crown, setting the date and time, features of the clasp, etc. We spoke about what these types of timepieces mean and discussed how individual customers preferences are when it comes to the function, dial, complications, weight, and overall feel of the timepieces. This was the most time that I have ever spent in a jewelry store and I didn't even buy anything. You can just tell that they really enjoy what they do, and that they have the same passion for the timepieces that the customers do. I was able to view and try on some of the samples that they have in order to get a feel for the weight, the movements, the clasps, and really judge how the timepieces look on the wrist which I think is vital. I cannot describe with enough detail what a wonderful customer experience this was. 100% 5 stars. I am sure that in the near future myself and my family will have something that we wish to celebrate with a once in a lifetime purchase and I am sure it will be from Paul Medawar Fine Jewelry.

*Update....

I love this place. Customer service is always 110%.

Recently spent time in store with world class 5-star treatment even though I hadn't purchased anything. During that visit I spent a couple of hours in-store checking out brands and really taking a nice tour of different timepieces.

I had my eye on a timepiece from that visit, and decided to return to kick the tires and see if my first impression was correct. The buying experience was phenomenal. I really love these particular timepieces and I am so glad that I bought from Paul Medawar. I was able to take the timepiece I was interested in and see it next to other types of the similar brands models and that was not only fun but it made me feel good about my particular selection.

So much of my interaction with the timepieces that I am now interested in is not done justice by looking at a brochure or a magazine or a website. The tactile experience of the weight, the material, the gloss, the details on the dial or the turning of the bezel is not something you can ever imagine until you are actually experiencing it first hand. I'm actually a little bit intrigued that certain models I thought I might now ever be interested in are now at the top of my list, while others that I always knew I would love are now even more important for me to hopefully have the opportunity to purchase in the future.

This time I worked with Dan and he was just as delightful to do business with as his brother David. Again you can just tell that they both enjoy this business. The knowledge that they have of the products is unparalleled. Plus you get the peace of mind of knowing that you've had the opportunity to really see what the finest watchmakers offer in terms of the materials, the movements, the sizes of the cases, the intricate details of the dials, and the history/story behind these timepieces. The entire experience is built around the customer and the thing I love about it is that you (the customer) are encouraged to explore. Feel this material. Check out this dial or this bracelet. See how it fits. See how it feels. Find out if you honestly like this size or if one size is preferable over another. This kind of customer service is unheard of in sales. I LOVE IT. It's no pressure, and 100% customer focused.

They custom fit the bracelet and installed my custom strap which was awesome!

I love shopping here. I honestly believe that these gentleman love this business. It shows. I am so happy with my decision to do business with Paul Medawar. Phenomenal. 5 stars doesn't do it justice.

I will...

OVERALL- I would highly recommend Paul Medawar location to my family and friends. Great customer experience and BEST pricing. My family drives 1hr 15m to come to this location even when there are closer Medawars near us.

EXPERIENCE- I’ve been to many jewelers when shopping around for diamonds. I looked into jewelers in metro- Detroit, greater- Lansing, and metro- Atlanta (cities based on where I know people). By far, the Paul Medawar location was the best experience I had. The biggest difference was in the the CUSTOMER EXPERIENCE. Other places, I felt rushed and after few questions, I felt like I was taking up too much of their time and they were getting annoyed at me. However, with Danny Medawar, he really took his time to answer every single one of my questions, take extra time to educate me on diamonds, give me more of an “insider” information on how other jewelers would price things based on batch shipments, and take time to give me pricing on every combination of 4Cs I wanted. I believe Danny doesn’t get general batch shipments. He looks at every diamond individually. That’s the thing I always couldn’t trust with other jewelers. I felt like other jewelers gave me slightly lower quality diamonds for the price. But with Danny, you know what you’re getting. I was talking to him and he mentioned he actually had to correct GIA’s 4C rating. GIA actually corrected it based on what Danny saw! He is one of the strictest diamond graders. I say this but Danny is extremely humble and down to earth. He is such a sweetheart. Additionally, he has THE BEST PRICING.

COVID- they have acrylic window dividers. They provide masks and hand sanitizers. The space inside is very big with high ceilings.

PARKING- ample parking on...

This jewelry store is GREAT! Great service, great knowledge. I wanted a Rolex, so I went to Paul Medawar, an Authorized Rolex Dealer. I walked into Paul Medawar Fine Jewelry, feeling a little bit sheepish. I didn't know anything about fine watches, I wasn't even sure how much a Rolex would cost me. Dan was there to help me out. He asked me questions about what I liked in a watch. Often, my answer was, "I'm not sure." He would explain the options, show me examples, place watches on my wrist. Slowly we narrowed it down. I would try a watch on, then others, then back to the first. Dan was always listening, asking questions to help me clarify what I wanted, what my aesthetic was, (honestly, I didn't even know I had a "watch aesthetic"-but I do and it is quite specific.) Dan explained how different styles might meet my needs, pros and considerations, different options. I left about a forty five minutes later, having narrowed the field, but still unsure. I needed to think about it.

A few weeks later, I went back to Medawar and was so happy to see that Dan was there. We again looked at styles, talked about options-I was really beginning to hone in to what was going to be the watch for me. I told Dan that I wasn't quite ready, but I would be soon.

I finally made my decision and I am now a proud owner of a beautiful Rolex watch! I can not recommend Paul Medawar more highly. I was treated with respect and patience. I was educated about the product I was going to buy. I never felt like I was getting a sales pitch. I never felt pressured. I felt like this was a fun adventure and Dan was an expert who would help guide me. Great...