Comprenew Plainfield Store — Local services in Plainfield Charter Township

After singing the praises of Comprenew for the last 2+ years, I just went from 5 stars to 1 star in a 5 minute visit. I stopped at the Plainfield location intending to have the annual system check done that is included in the extended warranty. An obnoxious tech informed me the extended warranty had expired. When I said I had never been contacted to renew, his astounding reply was that they don't have time to contact customers to renew extended warranties. He said someone would have to do it daily (even a cyber dummy like me knows how to schedule an email release!) and they are very busy (not another person in the place) I am more disappointed by the attitude than the fact the warranty expired. I guess I expected him to at least ask me what, if any, problems I was having and suggest an estimate or some alternative to having me just walk out in a very unhappy state. When I shop for a new computer, Comprenew will not be at the top of my list. About a month after my 1 star review, Comprenew manager Holger Kuester contacted me to try and resolve the issue. He graciously invited me to take my laptop in for a check up and if there were no problems there would be no charge. The service was done in one day with no issues found. The employees were very pleasant and knowledgeable. I am back to being a...

I love this place!!! I was looking for a good laptop for video editing and I would drop by every once in a while to see what they had in stock. Every time I was helped by a friendly staff member and was well taken care of. Today, I finally found the laptop I was looking for. I was unable to buy it right away in the morning so I ended up having it placed on hold. I was helped by a very friendly employee named James and he helped me get all set up. Through two visits to Comprenew and multiple phone calls, I was able to purchase exactly what I was looking for. Since I purchased a Solid State Drive from Comprenew, James was kind enough to install it for me and also reload Windows 10 onto it. I will recommend this store to all my friends and hopefully my laptop will last me well...

i love this place.. custom refurbed made to order.. i got a great laptop that has never failed me. anything computer related is here and much more. Also for the techie there are piles of non/working desktops and laptops very inexpensive. i used to go there and buy 3-4 on working identical laptops and could get 1 -2 good ones after tearing them apart and rebuilding....