SEPHORA at Kohl's — Local services in Plano

Went in looking for a Pat McGrath product. I guess this location doesn't have a Pat McGrath counter (which is fine). But, when I finally flagged down the only employee manning the storefront they seemed bewildered and confused. I asked her if they carried Pat McGrath products. She asked me "what a Pat McGrath was." I told her it's a beauty brand. She asked me if it was makeup or skincare. I told her mainly make up. She then blinked in confusion and told me she had never heard of it before. Look, I get if you are new to the job, but you should at least attempt to look something up in the system instead of sending customers out the door because you haven't heard of a brand (which is actually quite well-known) in the...

Approximately 2 weeks ago I went to this Sephora Kohl’s to return a foundation that didn’t match my skin tone. But before I came to Sephora Kohl’s I went to the “freelance” Sephora down the street. The young lady was happy to help me until she asked if this was a Sephora Kohl’s purchase which I told her yes; she told me I would need to return it at the Sephora kohls and let me know there was this one which was down the street. I go to the Sephora section and the cashier there was unable to help me. It seemed like she didn’t even bother to help me due to the fact that I didn’t have a receipt or the box the product came in. After this visit and experience I would never come shop at a Sephora kohl’s...

An employee was having a loud conversation with a friend, and when I said, 'Excuse me, ma'am,' she ignored me. I had to raise my voice to get her attention, and when she finally looked at me, she did so with an attitude. This is terrible customer service. Please hire people who know how to...