Jacqueline's Bridal — Local services in Poland

I am not one to post negative reviews, but this is necessary. To say that my experience at this shop was disgraceful is an understatement. What I dealt with and how I felt, no bride should ever have to feel! Purchasing a wedding dress is the utmost important in a bride's planning process. This shop was the first place that I went to to begin my dress shopping for my wedding and I wish I never went. I told Brittney when I made my appointment I was just looking. Our appointment was at 5pm and they closed at 6pm. During the appointment I was rushed and not treated with any kindness. Brittney had asked the other sales associate in the middle of my appointment "how are we on time". The audacity to ask that when I had an appointment just so she could leave right at close makes me wish I walked out right then. I ended up liking two dresses and was conflicted. My mom could see it in my face I was stressed and horribly pressured by Brittney, so she spoke up for me and said lets go home and think about it. Brittney had the audacity to turn to my mother and scold her that she's taking my moment. I left in tears with a dress I DID NOT EVEN WANT. This shop does not care about customer care AT ALL. Following this we called Jackie and explained what happened. She canceled the order and allowed me to come in and re-try on the two dresses again. This time I brought my maid and matron of honor with my mom and I. Brittney was rude as ever and ignorant to my Matron of Honor when she asked to see different veils for me. Nothing but ignorant attitudes and horrible sales pressure. The excuse for the pressure was COVID and they made me feel like I had to buy right now and gave me no time to think. Following this I had an appointment with Jackie to purchase extra lace appliqués. My mom and I were running 5/10 minutes late because we were working and coming during our lunch hour. I called Jackie to let her know we were a tad behind, but would be right there as we lived right around the corner. She SCREAMED at me on the phone and went off on me for being late because she only scheduled us for ten minutes and she had to leave. I had to get my mother on the phone with her to deescalate her drama. Her excuse was a sick family member... Even though I saw via FaceBook that the family member was coming home from the hospital the same day we had this appointment. Every time she was ignorant or raised her voice at us, her excuse was an ill family member. That says a lot about her own character, doesn't it? When my dress finally came in it was TOO BIG! I just got it the heck out if her shop as fast as I could. Later on, my bridesmaids and I went to look at dresses for ideas. When I booked the appointment Brittney and Jackie pretended as if they didn't know who I was even though I JUST picked up my wedding dress a few weeks prior. I was taking photos of a few to gather ideas so we could collectively decide as a group which to go with. SHE SCREAMED AT ME! Yet again, in the middle of her sales floor in front of other associates, my friends and customers! I took my photos and ordered TEN dresses from another shop who knows how to treat their customers :-) Also, I found a BETTER dress from another shop and sold her dress :-) I've told every person and bride I know to NOT go to this shop!! I will continue to do so. 10/10 would NOT recommend unless you want to be treated like garbage, sized incorrectly and over charged. I have no idea how she is still in business and perhaps needs to retake some business classes on customer service and...

I wanted my experience as a new bride picking out her wedding dress to be one I would look back on fondly. I came to Jacqueline's because of a reccommendation from one of my brides maids that trusted Jacquelines. Getting MY dress there was fine. They were nice and Jacquline gave me my veil for free because she knew my mom - who passed away & Jackie wanted to do something nice for me, which I greatly appreciated. However, I decided to get all of my 9 bridesmaid dresses here too because of the 10% discount. I wish now that I would have gone somewhere else all together. Not only were the employees rude to every single one of my bridesmaids on multiple occasions, they body shamed every single one of them - and myself for my wedding gown which at the time I just disregarded. It was literally put on my reciept that I was working out which I was because I have a health issue and when I lift and work out I feel better/have less symptoms etc. I was told by both Jacqueline and another one of her employees to stop lifting and just do cardio because my back was "big" and I wouldn't be able to fit in my dress if I kept lifting. This happened to my bridesmaids as well, they were all peer pressured into sizing up. My assumption is that was done to get my girls to spend more money there on alterations. My fiancé's sister had to pay a $40 sizing fee because she was a size 18 which was not told to her initially when she tried on the dress. We took all of our dresses somewhere else for alterations. They were rude anytime they were speaking to just a bridesmaid and fine when I, as the bride, was present or they were speaking directly to ME. My bridesmaid dresses came in a few weeks ago, and they were the wrong color. They were a cappuccino color, when I specifically picked the darker mocha color when an employee had me choose from two different swatches. Jacqulines was informed after I picked up a few of the dresses and verified with my bridesmaids that I wasn't crazy for thinking they were the wrong color. The options I got were to order new dresses and pay for some of them at retail value from the suppler (which means either myself or my bridesmaids would have to pay even MORE money after all of us combined spent thousands of dollars there) and the dresses would be in on October 4th. My wedding is October 15th. Jacqueline wanted an immediate answer which I understood to an extent, however I had to decide on ordering new dresses, paying more money, and getting them in 11 days prior to my wedding. 11 days for multiple bridesmaids to get alterations done was unrealistic. In the end after arguing back and forth for a week through email, Jacqueline took no responsibility for her employee writing down and ordering the wrong color and no refund of any kind was given because of their mistake. I was told I could have caught the color on the receipts instead of just trusting their judgement. I never write reviews, especially for small businesses. But this was a horrible experience and I would NOT recommend this...

I’ve read through several reviews from other ladies that had the same experience as I did – and I also would not recommend this bridal shop. I just got married on July 17th, 2021 and I called Jaqueline’s Bridal sometime in February to make a bridal dress appointment. Jaqueline said I needed to come in right away since my wedding was in July. Jaqueline did do a great job in helping me narrow down dress styles I liked and I definitely ended up wearing my dream dress, no question, however it was after that initial appointment that things went downhill. The very first appointment she measured me and said that I was between a size 6 and 8. I guess at that point I should’ve made sure she ordered the size 8 – but I thought she’d know to do that. Several weeks later, they called me to let me know my dress had come in so I made an appointment to try it on. When I did try it on, I BARELY got it over my hips it was so tight. And the zipper in the back kept coming undone. (I didn’t try but I know I wouldn’t have been able to sit down in it.) I came out from the dressing room and said it was super tight (while trying not to freak out) but Jaqueline said “I’m not worried about it; this happens often to brides and it’s an easy fix.” We couldn’t figure out why the dress was so tight so she got my order invoice and measured me again (in my normal clothes). She told me that my hips and bust grew by an inch since the last time I was there – and asked if I worked out or worked at home. And then she said that I was in between sizes – which I then saw on the invoice that she ordered the smaller size dress which resulted in me having to purchase over $100 worth of extra lace and pay for over $600 in alterations – all of which I had to pay for up front after the alterations lady decided everything that my dress needed. I about flipped. That is an absurd amount of money for dress alterations. I feel like Jaqueline ordered the smaller dress size on purpose so it would have to be altered. I ended up going there for about 6 appointments – and I never tried my dress on completely done until my wedding DAY (plus I picked it up the day before my wedding). It should NOT have been that way. Luckily, my dress did fit (although sitting down wasn’t easy) after everything, but my advice? Save your money and go somewhere else to buy your...