Mediacom Communications Corporation — Local services in Pontiac Township

Horrible. Customer service reps diann and other in the pontiac office were clueless & unhelpful. Could not answer our questions, couldn't tell me for sure when the autopay i signed up for would be withdrawn. Said that the cost for service that i screenshotted when we signed up online (advertised lock for 1 year) is no longer relevant. We went into the office to ask for an explanation of charges on the first bill bc it was so high, They told us it was because it included the installation fee. It was only $10 more than our second bill. There was an extra $15 charge to the bill for modem rental (which we couldnt see until looking at the receipt after paying) when the plan explicitly said it was included in the rate when we signed up. They said "im sure it was in the fine print." Advertised $60/mo for 1 gig including the modem. Now our bill is $85 (70 for service + 15 modem) and they "have no way of looking up what the promotion was last month." But they explained that if we signed up after march 6, then our service would be $65/mo including the modem. They said we could not switch to the new promotional offer. If we cancelled and re-signed up there would be a 90 day wait period. So they advertise a price and then add hidden fees to your bill, complete lack of transparency on the charges until you've already signed up and...

Possibly one of the worst internet providers in Pontiac. Paying over $100 for their “1gb” option gets you nothing but horrible quality videos/streaming, or lag in any game you try to play, being the ONLY thing connected to the internet. Having upgraded to this option from the 300mb, I very rarely even get 300 as a download speed on a great day, and I don’t think I’ve one gotten the advertised download/upload speed. I’d say for $110 a month you get about an actual 220 mb/s download and 55 mb/s upload on average. On top of their horrible WiFi service, they seem to not have the best communication or understanding of their system as well. Seeing as it took a week of calling and getting hung up on, until I spoke to the “head of customer service” just to get my service transferred to another address because they had messed stuff up on the install. Beware of Hidden...

Unfortunately, MediaCom is currently my only option for cable internet. But they have the WORST customer service of any company I have ever worked with in my entire life. I've lost days at work because I had to stay home for their serviceman. On more than one occasion the serviceman has arrived expecting to install something that I never ordered, and I I am told it was not necessary for him to come at all. I have been signed up for packages I never wanted because their telemarketer lied to me, and then when I call to resolve it, I'm told it's cancelled but it shows up on my bill again, and I have to call month after month. I stay on hold sometimes for up...