sweetFrog — Local services in Poquoson

We went there for the $5 no-weight special, and my 15-year-old daughter accidentally dropped two pieces of brownie with the tongs. We picked up the brownie pieces and threw them away in the trash. Then the owner became irate with us. He said we can't waste food, and he was going to charge us the full price. When we tried to explain it was an accident, he kept saying we were being disrespectful. He was the one being very disrespectful to us, and it was very embarrassing the way he made a scene. He eventually said he would still give us the discount. I can't believe you would treat customers this way. If you can't afford to have kids accidentally drop some toppings, then maybe you shouldn't have specials like this. We go to this Sweet Frog all the time, but we will now be taking our business to the Sweet Frog in...

Where are the Points/Rewards? The price is expensive but we have been willing to pay for good quality, good service, and a very clean environment for many years. My grandchildren and I loved this place. The problem is integrity! Once Sweet Frogs went to the point system we have not been able to get our rewards. Three times this has happened for a total of $15.00. Last week I had 64 points and today 15? It’s a matter of integrity not the money. UPDATED: The manager immediately responded by calling me personally to assist me with fixing the problem. She was so kind and genuinely wanted to fix the issue. Thank you so much. We will visit again...

I have so many memories of myself going to this sweetfrog and I still love it! There are so many flavors and toppings and the staff is always nice. If you want go try a flavor, you can ask the cashier for sample cups and he/her will me more than happy to give you some. The restaurant is super cute and it's usually pretty clean. The only thing that I dislike is the price, it does get very expensive, fast. Another thing is the bathrooms, they need to be renovated... they are just not nice. I would also suggest having hand wipes available for the customers. Other than that, I absolutely love this...