Le Pink Chateau — Local services in Porterville

I’m plus-size, and I went in to buy a top. It was super cute, and I loved it. Anyway, when I went to pay, the cashier told me, “Plus-size items are all final sale( I asked about return policy).” She also stated that XL was considered plus-size. It wasn’t just what she said, but the way she said it… it came off really snarky.

I had only asked about the return policy because I wasn’t sure if the top would match the skirt I planned to wear it with. Despite how she made me feel, I still went to pay. Then she told me I had to pay in cash or scan a QR code because I was buying a plus-size item. She said curve isn’t apart of the store??? Like what okay…..

I felt humiliated and extremely uncomfortable. I don’t know if it was just that employee, but shopping as a heavier person is already difficult. To be singled out and face extra hurdles just because of my size really hurt.

Honestly, it upset me so much that I cried. I’ll never shop there again, and I won’t even step foot in that store. The whole experience still weighs heavy on my heart. It was truly...

At the beginning I thought I was going to enjoy their service and all, but I recently had an issue where THEY sent the wrong order to me. Now that being their fault and the weekend getting in between I am not able to return the boots through USPS back until Monday morning due to USPS being closed on weekends. I was hoping I had those boots in by Wednesday since they were part of my Thanksgiving outfit and I figured since it was an error on their end the moment I send them proof I've sent the boots back they'll do something for me and send the correct boots like in some type of express shipping or something but on the other hand they had the audacity to tell me if I wanted them on time I would have to pay my own express shipping or same day shipping cause they don't offer it. BUT yet it was an error on their end and I made my order on time so I could get my boots on time which I did but I received the wrong ones. So sad they can't even do a one time same day delivery for an error...

I am currently having such a bad experience shopping here it’s unfortunate.I’ve messaged them so many times because my order was incomplete I’m a very patient person . Today I sent them a dm which was fine and all of a sudden they posted on their story not to dm them . I’m not sure what I’m doing wrong ? This will be the first and last time shopping with them. And to top it off the brand new shirt I got from them had a hole and tore off (Poor quality clothes )( I didn’t message them because they hadn’t replied to me so I didn’t want them to really hate me for trying to get my order and to get my shirt replaced)

I honestly feel like I’ve got scammed. And it’s sad a small shop would do this during a pandemic when all we want to do is support them so they could thrive By buying from them. I’m self employed (nail tech) money is tight. I wish they would care like we...