Castellano Custom Furniture — Local services in Portland

Don't do it. Resist the urge to buy anything from this cold and customer service free business. I went to pick up two chairs and arrived 19 minutes before the time one of their vendors had told me the shipping department closed. I called from the parking lot and was told the shipping crew had left for the day and they don't allow pick ups after 2:30. I persisted and they reluctantly agreed to allow me to pick up my chairs. The error wasn't with my arrival time confirmed by another retailer who was there to also pick a large order who indicated they were told shipping closed at 3. Instead of owning the internal communication error and trying to help, they said they'd take care of us 'this' time with such attitude that it implied that the two customers standing in front of them were in error. I lost my cool, which I regret, but strongly feel their attitude about their error is a reflection of the customer service that you may receive at this business. I hope you have better luck getting good service if you chose to do business here, but you don't really need to. Try one of the many great furniture stores in Portland where my wife and I have received great customer service over the years. One of them being a vendor...

My husband and I FINALLY found a QUALITY place to buy furniture from! Castellano Custom Furniture has SUPERIOR quality products and you get to choose everything from fabric to foam density, type of legs, etc. We worked with Kaitlyn and she was very professional, attentive, and provided options like "hidden" couch legs, which is something we didn't even know existed but LOVE them on our new couch for our sitting room! We got to choose the type of "comfort" for the queen sleeper too--just another great option when you work with a quality company. We also had a chair reupholstered and both items are ABSOLUTELY GORGEOUS! We had a minor stain issue after the holidays and contacted Kaitlyn for advice and she has continued to provide us with SUPERIOR CUSTOMER SERVICE! Although they are somewhat pricey, when it comes to furniture you really do get what you pay for with Castellano. Eventually we are going to have our large sectional couch reupholstered because we have complete confidence in Castellano's quality and know we are making a good furniture...

I bought a Biltwell sectional sofa about 5 years from Kuhnhausen Furniture. I am very familiar with the Biltwell brand because I owned a mid-century furniture store for years and sold numerous Biltwell sofas and chairs from the 1940's-60's. They made top quality American furniture then and still do today.

Castellano's makes Biltwell furniture. Fast forward to having a few minor issues with the cushions on my sofa, mainly a few popped buttons and a misshapen cushion. Terresa at Castellano's helped me out. I was fortunate to have my original receipt, which made the process easier. Brought my cushions in, and got them back two business days later, as good as new.

You can buy furniture anywhere, but the true test of quality and craftsmanship is how the company stands behind their products. I am very impressed by the quality of work and effort they put in. Top notch company that stands behind their products. Highly...