Downeast Home Appliance Center — Local services in Portland

I just got my gas-powered clothes dryer replaced through Downeast. I want to preface this by saying that, before our dryer broke, we tried six months ago to get it replaced together with our washer through a big box store. But the box store through which we ordered would not remove or install a gas dryer. They required us instead to have a gas technician present at removal and at installation to get the job done. Because the box store would only promise delivery within a four-hour window, we were left with no option to get the removal and installation done in one trip.

At a loss for what to do, we waited until we had no other option. Our dryer finally broke for good on Friday night. I called Downeast Saturday morning thinking that they might have a better option than the box store, even though I anticipated they might be more expensive. It turns out they did have a better option, and yet it wasn't more expensive. They made an appointment to remove my old dryer and install my new dryer between 1 pm and 3 pm on Monday. I specifically asked whether they could install and remove a gas dryer and they promised to have a technician capable of doing so on the team.

A team of 3 arrived shortly after 1 PM today (Monday) with a gas dryer, which they installed after removing my old gas dryer for a removal / install fee of $90. I was so impressed with the team that showed up. Prior to the dryer finally breaking, we had been having trouble for years with getting our clothes dry enough. The team diagnosed the problems for me (a combination of having a PVC vent pipe, which attracts lint and therefore tends to clog up, and a broken outside vent flap, which lets moisture in, creating further lint clogging). At no extra charge they installed some new non-PVC flexible venting for the dryer, which they estimated would last for about a year. They also provided a number for me to call to get a fixed metal pipe and new vent flap installed at some later date when my budget allows. They also did not balk when, after pulling out my old gas dryer, the gas shut-off valve was not visible. They checked outside the house and then looked around the basement trying to trace it. It turns out this valve had been covered over by sheetrock behind the dryer. They worked with me to pull the sheetrock free to uncover the gas shut-off valve, and they removed the old PVC pipe and the broken sheetrock at no...

UPDATE: After being referred to the sales manager, who also is an owner of the business, he quickly rectified the situation. A new refrigerator has been delivered! The delivery guys were great and went above and beyond to make sure everything was set up correctly. I am so pleased to have a positive resolution and a working refrigerator.

I hate to have to write this, but I am out of options. I purchased an appliance from them last year. During the 1 year warranty period, it malfunctioned. Despite two service calls, it was not fixed. I have spent the last six weeks hearing nothing by excuses from the owner as to why he is unable to replace my broken appliance. I have heard every excuse under the sun - it needs a part, the part has to be ordered, the part wasn't ordered, the part isn't available, you'll need a new fridge, the whirlpool rep is coming next week, the whirlpool rep didn't come, I don't know when I'll talk to him next, we don't make any money on these whirlpools, whirlpool is too difficult to deal with, I'm tired of it dealing with things like this, oh we're going to be closed for the holiday so it won't be next week, we're behind because of the holiday, I was off last week, so I haven't checked my email, oh there are 100 other people in the same position as you, what do you think I'll be able to do, I can't help you, call the sales department, there's nothing else I can do. Those excuses came from the OWNER. If he's not willing to help a customer whose product broke within the warranty period, who will? How I wish these were not the actual excuses I have heard over the last six weeks. It's a real shame that they do not have much faith in their products or dealers and are so...

I was extremely disappointed in my experience trying to buy a refrigerator from Downeast Appliance and perpetual lies about delivery dates made me feel like a fool for sticking with this company for so long.

I was in search of a backordered refrigerator which after calling around was difficult to find sooner than 3 weeks from any appliance store in the area. This was a stressful idea given that our current refrigerator was no longer operational but we were pretty sold on the model and had limitations on dimensions. It seemed too good to be true when Downeast Appliance could get the refrigerator for us in only 10 days. I ordered the fridge and everything seemed to be set. I called to confirm the day before and was told everything was on schedule for delivery the next day. Delivery day comes around and I get a phone call telling me the delivery needed to be pushed back 2 weeks. This was not accompanied with an apology or even a good explanation. They assured me that it was rare for this to happen twice so I stupidly gave them the benefit of the doubt and stuck with the order. I try so hard to support local businesses and really wanted to give them another chance. The second delivery date has come and I received another phone call letting me know that the date has been pushed back yet again. And they still can’t guarantee that this next date will happen either. This was terrible customer service and just straight up lies on projected delivery dates to keep me on the hook. Well this fish is getting off the line. Bought a fantastic fridge at Lowe’s and...