State Street Discount - Appliances, Home Audio & Video — Local services in Portsmouth

Another State Street bad experience. After the purchase of 8 TV, Trash Compactor, washer and dryer stove and fridge that adds up to over $25,000 I spent with these folks and not that my service should be any more or less then the person that comes in and buys a single item, I am just giving readers a bit of history. Last two deliveries were a joke and I told Dave M. I did not want to go through that nightmare again he said no worries, we have preferred delivery and if anything has to be done they can do the install extra which the standard delivery company does not do but will cost about $350.00 and I said fine. Tom with preferred called week before said his tech would be on site and then sent me an email to pay by CC and we did. Today they delivered our GE Cafe stove and when the delivery guys came in they said Oh, we do not un-hook LP lines! Oh boy my wife and I said here we go again, State street gave me no instructions what to do or not to do neither did Tom so I called and called and called finally I politely blew a gasket with person at State Street (I was calm and polite but clearly upset) of course it took a very pleasant receptionist to tract down Rob (I had left message for him to call me) within min Tom with preferred Movers calls (Never returned my call) said that delivery guys did not have the facts tried to blame them and that his tech was in fact coming but 45 to 1 hour late, I was upset and said Tom don't put this in these guys you didn't return there call or any of mine and how would any of us have known a tech was going to come if you did not show up on time and didn't have the courtesy to let me or for sure your guys know your late? The entire reason I was willing to pay extra so I was not having to worry about delivery or install issues, so who Ms. levy is going to pay me for 4 hours (this is from time delivery showed up to deliver a stove and then wait for your great vendor preferred movers? I believe if this was my company I would not risk my reputation on outside vendors providing terrible service. I will say the delivery guys did what they could and no complaint with that they simply do not un-hook and re-hook up the gas (I had to un-hook it) and the receptionist at SS helped me get to Rob and get things moving.

Buying two 65" TV this week it will not be from SS and told my wife DO NOT buy the Pizza oven...

We ordered all of our new high-end appliances from State Street Discount in August of 2019. After going back and forth between Wolf and Miele we chose Miele range/oven, hood and dishwasher and a Whirlpool refrigerator. Everything arrived as planned and all appliances were installed professionally. At the end of February, 2020 the oven part of our Miele range stopped working. Miele has very poor customer service and they have very few certified technicians in NH that can repair Miele appliances. One week later they sent their appliance technician and he discovered the door sensor was dysfunctional and needed to be ordered from Miele directly since the Miele warehouse was out of stock of this small part. He reported to us it could take up to 4 weeks. Miele would do nothing to expedite this process. About 1 week later we found out that even the warehouse in Germany did not have this part available and we would have to wait for the part to be made. Miele would do nothing to expedite this process and we were to be left without a functional oven that was covered under warranty for an undetermined amount of time. I was very angry and reached out to State Street Discount. Rob Williams, the appliance manager, was AMAZING! Rob did some investigation and discovered his floor models had the same exact door sensor. He was able to convince Miele to send their appliance technician to their store and take the door sensor out of one of the floor models and then install it into our oven so we could have a functioning oven. We still waited over 5 weeks to have our oven repaired however that is entirely Miele's fault and I would NOT recommend any Miele appliances to anyone. We are so grateful to Rob and State Street Discount and would return here for future purchases. ...

We went here because they had the product that we wanted in stock. Paula in sales was good to work with, but otherwise, not a great overall experience. The store has 'Discount' in the name, but the prices were well above standard. We wanted the Electrolux 617 washer and dryer set that currently has a standard price of $899 essentially everywhere - several places have it on sale for cheaper. Here it was 'marked down' to $1099. They gave us the $899 price match upon request, but for a place called Discount, you'd think they'd at least be priced at (or below) market rate. So just be warned that their prices are probably not the best around. But the reason for the negative review is that we specifically went here since they gave us the soonest delivery commitment, which was important to us because we just relocated and were without W/D for nearly 2 weeks. We ordered on Saturday morning and were told it'd be no problem to get on the Monday truck, so we made arrangements accordingly. On Monday morning they called and gave us a time slot. Then they called back and asked if Tuesday would be OK. We said, no, not really. And they said, they were overbooked and were bumping us to Tuesday. Overall this is still reasonably quick delivery, but it's frustrating because we specifically bought from here for the Monday delivery. It's not our fault that they overbooked the shipment, so you'd think they could be more flexible to accommodate and meet...