Costco Wholesale — Local services in Poway

The customer service at Costco 12350 Carmel Mountain is horrible. In what world does the 'checker' called Rem on the way out the door kick a customer's product with his dirty sticky sneaker? Why is he repeatedly abusing the food that I purchased despite of my objection? Why does he play tug of war with my receipt? After Rem damaged my purchase, I wanted to return it to customer service. He kept tugging my receipt and wouldn't let go. He physically tried to intimidate me to fill out a strange form without any explanation, which is not a normal procedure for returning a product at Costco. Scream out loud in the public was the only way to stop him bullying me and damaging my property. The first thing the manager Garret said to me when I find a manager to complain is whether I'm recording him. I'm always holding my phone with me when I alone in the public, that's it. Then, he kept demanding and threatening to take my phone to check. So, will he compensate me for breaking my phone if he drops it or steal my personal information? What kind of bullies are running this warehouse? Is it because the two male barbarians think that I am a small light-weighted minority woman with accent would be fooled and threatened to do stupid things they demanded and keep silent of their bully? Yeah, the store is busy, but that doesn’t justify the door checker to be violently kicky and grabby and fooling customer around. And that also doesn’t justify that the store manager can threaten customer away instead of taking care of customer’s complaint. I had been mellow and polite when I asked the door checker about why there is an extra charge on my receipt, it is beyond my comprehension that Rem started to behave so crazy and violent. The store manager Garret’s demeanor doesn’t qualify him to be a manager. I complained to a lady supervisor, she was much more friendly and professional than her manager Garett. I lived near bill gates and shopped in Costco HQ for several decades and the customer service had always been excellent. Someone from the corporate HQ needs to come down to here. The manager at this warehouse location needs to be replaced here, and employees need to be...

I went into this store exactly one month ago on a Friday evening. I was in the return line for 10-15 min and not a single person said hello, well be right with you, no eye contact, zero acknowledgement of my presence. When I did get motioned up to the counter I heard no hello, ( this is the new normal in retail) how are we doing, sorry for the wait, my apologies we are short staffed etc. etc. etc. Based off the 4 inch acrylic nails and tissue paper thin white jeans, crop top and bandana that the membership clerks are wearing tells me there is a new sheriff in their dept. Also, they were over staffed at that moment and rather than addressing members professionally they were instead scurrying around trying to be seen rather than help members..

I wrote this review 3 weeks ago and it somehow got deleted. I noticed positive reviews load on the page seconds after another member was complaining essentially about the same thing. That seemed odd. Knowing Costco they probably have a team to write at least some positive reviews after a negative one.

I heard from an insider that there are some top down directives that are going to severely annoy customers (members) such as no one on the floor anymore and if you do find someone they are unhelpful and or don't have a walkie. Apparently Costco is broke.. and need to cut cost. For example where is the combo pizza? Every store in town had bell peppers, onions and fresh mushrooms during covid.

I think we are going to see a slu of under qualified team members working especially at this location.. after all the headquarters for Costco is in WA and they are not hiding it. Poway get ready! I second the self check out lady aka parole officer review. I just made a comment about her to the receipt checker at the exit (which ironically happened to be the guy that is usually at the self check out!) because how dare I ask her a question. Next time I see her I will ask for someone to fetch me some eggs and just send her off the rails because she really doesn't want to be there and now I...

Alright, buckle up folks, because I just found my new favorite Costco in Poway, and I’m not looking back. First off, compared to the Santee location, this place was like a calm oasis in a desert of overcrowded shopping madness. I’m talking fewer people, smoother aisles an absolute Costco miracle

Now, let’s get to the goods, because this haul was legendary. For starters, I snagged this insane pack of Belgian chocolates for $13. I’m not even kidding 34 premium marshmallow-filled Belgian chocolates that could’ve easily been smuggled straight from Willy Wonka’s factory. I could feel my life improving with every bite

And don’t even get me started on the snacks. Bobos PB&J oatmeal cookies? Moist, chewy, and dangerously addictive. It’s like eating an oatmeal cookie and a PB&J sandwich at the same time genius move, Costco. 10/10, will hoard again.

Basic items? You know they got you covered. Toilet paper? I’m basically set for the next apocalypse with this massive haul (as you can see in my pics). For just $20, I’ve got enough TP to survive any Costco induced chaos. Seriously, I’ll be sitting pretty through any shortage

Then there’s the ground beef at $4.99 a pound. Like, where are you gonna beat that price? Nowhere! I grabbed a haul of grapes too just $6 for a mountain of them. It’s like Costco took one look at my snack game and said, “We got you.”

And don’t even get me started on their food court pizza. Sat down outside, sun shining, massive slice of pepperoni... it was like being at a pizza festival, but cheaper and with fewer regrets.

So yeah, Poway Costco? It’s my new go to. Amazing deals, fewer crowds, and now my pantry looks like I’m preparing for the snack Olympics. If you’re not already hitting up this Costco, you’re...