Vitalityweb — Local services in Poway

Customer Service and Commitment to excellence prevailed. The fact that this company represent quality products is an important part of the equation. I know this was not an easy sale but I very much appreciated the customer service. We had a rocky period where I was dissatisfied with the purchase and returned the sofa, but I am happy that we found a solution that was acceptable to everyone. The Stressless Eldorado HB 3 seat sofa is a beautiful piece of furniture that we are enjoying and are very proud of.

The purchase and exchange was done online and all communication via phone which could be a challenge. We live on the East Coast and the company is on the West Coast. My thanks to Denis and Rosie for their tireless effort to accommodate our requests.

If you are shopping for furniture, I highly recommend working with Denis. He knows the products and is patient beyond the call of duty. We had many emails, text messages and phone calls in which he worked with me during the purchasing process. The type of sofa, color generated many questions which he patiently responded to and generously shared his opinion based on his experience.

PS. It is worth noting that the sofa we purchased arrived from Vitalityweb arrived from Norway where the manufacturer is located, before the furniture ordered from North Carolina. Another testimony to the quality product this company represent. (Please note: They have enough inventory so that the buyer do not necessary have to wait on...

I bought expensive Ekornes Stressless Recliner Chairs with Ottomans and a Sofa almost 5 years ago. One of the recliners broke about 2 months ago and the chair is now wobbly in all directions. Something is broken in the base that allows the reclining motion. For the last 3 weeks I have tried to get the chair fixed, but have just gotten the runaround. First they told me to contact the manufacturer directly (not true) only to find out that any warranty work will be done by the retailer. They won't let me drop off the chair at their store for repairs either. Then they request my original invoice, which I can't locate, but have copy of the credit card statement (they don't care). Funny that the store doesn't have their copy of the invoice either (they don't keep them for 5 years). The warranty employee refuses to connect me directly to a manager or store owner. Worst customer service ever for a chair that retails new for around $2500-3000! Update: Since the initial post, we have received a response and have worked with customer service. The factory is supplying a new part and at this time, we are waiting for the part to arrive and the repairs to be completed. We keep our fingers crossed that the chair will be...

I bought a refurbished pc-610 chair with heat for 4K with a 5 year warranty. After one year the left arm cap snapped as I was getting out of the chair so I called to see if it was covered by the warranty and if not then I would replace the broken part. I was referred to Human Touch warranty by Vitality Web, Who in turn said because it was refurbished Vitality Web would have to take care of me. Here’s the shady part, I called the store and was told Orlis was the warranty guy and given his number to call him. He answered and stated could he put me on hold, When he returned to the phone he stated the warranty guy was away at lunch and could I call back in 15 minutes. I called back a half hour later and it went directly to voicemail so I left a message with my information and I also stated I just want the part to fix my chair if it’s not covered by warranty. I called back 15 minutes later and straight to voicemail again. As of 5/12 I have heard nothing from Vitality Web, I recommend if you can find someone to purchase to purchase from save your self the frustration and...