Fry's Pharmacy — Local services in Prescott

Yesterday I attempted to pick up a prescription but when I got there I was told that they put it back because I didn’t pick it up. So I said well you didn’t notify me that it was there and I tried to call but I can never get a live person on the phone. So, the rude young man with the long hair said I had to come back tomorrow. It always boggles my mind that they can’t walk back to the shelf and pick it up. It’s not an apothecary where they are actually making it! So, I returned the next day and he said are you aware of the price? He said it was $82. I said did you check my insurance and other discounts like Good RX? So, begrudgingly he looked up a few and I was able to get it for $52. I don’t know why it is so difficult for him to see if he could help find his customers a more affordable price. I see a lot of complaints about this pharmacy so I know I’m not alone and I will be searching to find a new pharmacy that provides better...

I love my Frys pharmacy. I’ve been with them for about 15 years. Probably longer. I’ve had 1 incident that was disappointing. It was with a male employee who has been there for years. At this incident he was extremely rude and dismissive. It bothered me so much I called back when I got home and spoke to him directly about his behavior. It was so upsetting I considered changing to another pharmacy. I dreaded going there for years. I own my own business for 20 years now and would never accept that behavior from a team member. This was years prepandemic . He is no longer there. I find the rest of the team polite, kind and down to earth everyday people like us. The behaviors I witness from customers to the staff is shocking sometimes. When it’s my turn I let them know how much I appreciate them and the wonderful service they provide. Trying to bring balance back to their moment. They are good people trying to help. We need to...

I have been using this pharmacy for six years and have never had a problem. Yesterday, the lady at the drive up window was very rude. I have never been talked to in such a rude, disrespectful fashion, ever. She was rude to me before I said anything to her and was rude throughout the whole interaction. She snapped that I was holding up the line (I was getting the info for her), but there was no one behind me and no one in line in the store (I could see the counter). I would have fired an employee who talked to my customer that way. This one experience was so ridiculous that after six years of normal/good experiences at this pharmacy, I have switched my family over to another pharmacy. I literally hadn't said anything to the lady and she started in on me like I was the lowest filth beneath her feet. Also, I found out the new pharmacy my Rx is $35 a month where at Fry's...