Rent-A-Center — Local services in Prestonsburg

I have been a customer with RAC for several years. Have paid off new washer drier set, Ashley furniture, Tvs. While I have been there they have been changes in mangers. I really hate they do that, once you get use to one they change. But I one have give 5 stars but I have been told on different occasions that something was going to be delivered but it didn't happen on day supposed to be. Then my warranty ran out on my washer they explained the warranty started the day RAC had it in stock. Not when you rent it, that's on fair to the customer. I went ahead paid washer drier off believing that someone would come out and fix my washer because the store manger promise me someone would come out and fix my washer. But it's been over a month now and I'm still waiting. Then I purchased my Second TV and it's not working right I called reported it. Manger promise me I would have a new TV this Thursday but now it's Friday NO TV yet. Then I purchased a new queen mattress while in store, I was given a quote on how much my payment would be with Tv and Mattress. At time I didn't sign no agreement only paid for 2 weeks that was because it couldn't be bundled until my monthly payment was due on TV But the online RAC account sent me email with the agreement price was wrong I CALLED manger he said he didn't give me a quote for the price I told him gave me the day I purchased the mattress. So what do I do it's all he said I said backforth with him. He did promise me he do his best to get my payment down and bring another tv due to the one I have got not working right. But I have never saw anyone yet. And my account is not fixed when I look online. So I really can't give 5 stars Because of things happening to me now. I hate this because at one point I was always very satisfied. I feel like they should have someone to work on my account before payment is due. But I haven't heard from them. But if a person late on payment they be calling you 4...

I’ve tried since last week most every day with the exception of Sunday to find out about delivery of a galantz French door fridge and a tv stand for 65 in tv stand and each time they said they’d call me back and never did. Lastly being shawn suppose to have been grabbing a contract form and calling right back never did then got left on hold for 20 min when they said they seen him walking into the door to help me. So I called my previous Pikeville ky store back and of course they can’t help me my new address being out of their delivery area but was able to pass message to the district manager. I’m usually far from difficult however in my decade of being a store manager I’ve never been passed around and dismissed when there’s the opportunity to make a sell. I just really need a fridge so I can be finished with my previous rental and have my cold foods here for me and my...

Went in to get a laptop one had just been returned the lady said it would take her 4 hours to get it all cleaned out and ready to go, so she guaranteed me it would be at my house by 6pm the next day, I called to find out what was going on, the guy that answered the phone didn't even know anything about me.or my delivery and the manager said Everytime it would get close to getting done doing everything they needed to do it would shut off so meant it was bad. When I went to get my money back they were very rude no apologies nothing.They were wanting to charge me over 120$ a month. And the lady that waited on me was very unprofessional all she wanted to do was flirt with my son in law and husband and stand and brag how good she is in sales and guaranteeing stuff that she couldn't deliver, my overall experience with this rent a center was very unpleasant and I...