Coast Provincetown — Local services in Provincetown

To add to our review since the story seems to be getting twisted around a bunch (we have proof of it all too)

We were charged exactly $200 so the offer of a “full 24 hour rent with tax included for $50” is false

When we arrived at coast Provincetown we were confused as to where the scooters even where as you can’t even see anything related to the business from the road

we were instructed to take “the two scooters out front” whether it was by you or the hotel you are attached too

The call was less than 1 hour after we picked up the scooters. And my boyfriend specifically asked if there was any bus transportation, or if there was any way they could help me get a new scooter a battery was NEVER offered to either of us, Nor is that how we were told they were charged, and was told to walk over an hour back to the rental place on the opposite side of town.

We started walking back but couldn’t get there before the ferry back to Boston (not to mention this completely ruined our entire day which was meant to be for my boyfriend who’s LGBT and has never even been to Ptown before)

We locked them up responsibly one by the lobster pot and the other by the jetty (we got lunch at the pot) and gave the exact locations over the phone to them

We then talked on the phone with my mother and them and which the owner was constantly yelling and talking over my boyfriend, not allowing him to calmly explain anything about the situation or where there could have been miscommunication.

Both scooters were retrieved, and although the day couldn’t be salvaged, we were promised $200 for the inconvenience, that’s what was communicated to not only us but my mother as well. So this new story is...

We rented 2 electric bikes and got a wonderful trip for the first 2 hours. But after that, one bike was broken for no reason at province lands bike trails that don't have cell service. So I had to push it more than 30 minutes to Herring Cove Beach where I can contact them by phone. They asked me to park the broken bike and didn't give me any replacement service. Therefore, I had to sit in the back seat of my friend's bike. If you rented this electric bike, you will understand the back seat is not for sitting a person. This experience ruined our moods and we returned the bike 1 hour earlier. When I emailed them, Coast said they offered a limited refund because they needed to pay for repair. As a consumer, I preferred to get a 65% refund for the broken one because it was not my fault. There is no right or wrong solution. When you see this experience, you can make your own decision.

Meanwhile, they said riding to an isolated area with no cell service is not their responsibility. But actually, there are only a few points of bike lanes you can get cell service. So either you only ride downtown or you need to solve almost all problems you meet in province lands bike trails alone.

To reply the response: I never said thank for giving me the discount. I kept saying that I disagree with the refund you give to me. You said a large slice through the tire but I did not find it when I locked it beside the beach. Meanwhile, my friend and I didn't say we damaged the tire. To emphasize, the tire was broken for no reason! When we ride it after parking for a short time, we found the tire...

My boyfriend and I rented from them last year, worst Ptown experience of my life. Costed me $200 only to receive two basically dead scooters. Only to be told over the phone that “Your scooters were in the back” (when I asked a lady at the front desk, she had no clue what I was talking about). So basically wasted $200. But that’s not all. We had to leave them somewhere because the scooter place isn’t even close to the center of town at all. So we called them. Told them where we left them, and left back to Boston. Only to be sent a very unprofessionally written text on how we “stole the scooters” because they “couldn’t find them” so we “won’t be getting a refund”. When we got home it took my own mother calling them to explain to them what happened. As she was on the line, I wrote a Yelp Review only to be told “I’m the type of entitled person who loves to ruin family owned businesses”. It’s been basically almost a year and I still haven’t received my money back, which they promised my mother they’d do “right away” because “they value their customer” last time I checked a company can’t reach out to a customer who wrote a bad Yelp review. Let alone call...