Reynolds Advanced Materials — Local services in Proviso Township

My lab does a lot of business with RAM Chicago. The Smooth-on line of products is more-or-less a one-stop-shop for my medical simulation lab's needs, as we go through a lot of platinum silicone. What keeps me coming back aside from the consistency of product is the unparalleled customer service. Often times, a project can come to a screeching halt due to a previously unforeseen or unaccounted for variable and EVERY time, I've been able to get on the horn with a material specialist, Devin Stein and Michael Barber to walk me through potential solutions. They are excellent problem solvers. What's more, it's common during a project to forget a tool/material at the start , only to have to source an alternative locally or wait on grueling shipping times (think of any of your home DIY projects and having to run back to Home Depot for that bit or bob you forgot). With Reynold's Chicago, I send an email to our material specialist, Devin Stein, and she has it out the door, en route - and not exaggerating - within 15 minutes! Parcel usually arrives in 24-48 hours with standard UPS freight, and I can keep the project moving forward. Reynolds AM and Devin do their best to let us industrial designers, sculptors, and prop builders focus on what we do best. Unreal and oh so...

I am a regular customer and I bought a product that I didn’t need any longer and called and spoke to a manager since it was a little beyond the 30 days. Jim the manager said I could return the product and to ask for him. I drove 3 hours with the unopened items and when I got to the store the manager Jim said, “oh I should’ve told you that the box needs to be with the product.” I told him we drove 3 hours and there was no response. He was not apologetic at all and acted as if a customer should know the box needs to be with the product. Really poor communication and...

only ordered from here a few times, but every time I have, it's come in the mail either the next day or the day after, and with no mistakes in inventory or condition. Edit, had 1 box come damaged in transit missing one of the buckets. They were quick to respond...