Famous Footwear — Local services in Pueblo

Hello I would like to let you know of an awesome employee that assisted me this past Friday as I rushed to a second job for the day. As a previous manager of retail store, I felt that I needed to let everyone know about my experience!! Her name is Samantha. I am used to wearing pumps at my day job, and since I was going into an evening retail job nearby I needed to purchase something with a lower heel...fast. She greeted me when I walked in. I told her my situation, she just kept bringing me different shoes until I found what suited me. I tried to put away some of the shoes and she was so sweet to say go ahead so I would not be late...

So kudos Samantha, you are awesome!!! Your help and caring were so...

My husband had been complaining for months about his shoes and how they were making his toes extremely painful. We finally made a trip to Famous Footwear, and as we walked toward the store, I told him, "Good luck finding someone in the store to help you." However, right after we started looking at shoes, a store associate came up and asked if we needed help, and my husband explained his problem, and she spent the next 20 minutes or so exclusively with us, helping him find shoes she thought would address his issues. We walked out with not one but two pairs of shoes that he felt were comfortable, and he has not complained about his toes hurting once since. It was one of the best shoe-shopping experiences we have...

Poor poor service... I ordered a pair of Nike sandals online for my grandson, which were to small.. I went into the Pueblo store to exchange them, of course they never have any in stock, hence the reason I ordered online.. The gal at the counter tells me she can't exchange them, return them or order a different size...only her manager can do this and her manager is "conference call" I will need come back in a an hour or so.. WTF... why have associates working the customer counter if they can't help the customer??? Completely understand why stores are closing and everything is going to online...