Ellie's wedding was magical and beautiful in every way. Alice, thank you that from our first meeting you were so helpful, calming, and reassuring that you would handle everything floral that we needed or wanted. We left that meeting feeling so confident in your ideas and abilities and that we would be in wonderful hands with you. Thank you for your patience as we sometimes changed our minds; you were always so gracious. Your calm and confident spirit put us at ease. Your answer when I would call, even on the wedding day, was always, "What can I do for you?" You did so much - going above and beyond what I would have expected - draping the arbor, stopping by the guys' hotel to pin on their boutonnieres, seeing to it that the centerpieces were just right, and so much more. And beyond all that, the flowers were absolutely gorgeous! You captured exactly what Ellie had hoped for. Thank you for how you incorporated her grandmother's pearls and my wedding dress into her bouquet. It was so beautifully and artistically done - exceeding our expectations - and made us cry! Thank you so much to you and your staff - you made us feel like we were your one and only customer with all your attention to detail! Ellie's wedding was amazing - in part to...
   Read moreAlice and Always Beautiful Brides Floral design is AMAZING. I had heard from so many people how expensive flowers can be for a wedding, and had some experience doing floral arrangements as a hobby, so I was going to do my flowers myself. Then... after some practice where everything took so much longer than I thought I would, I conceded that I would need some help from a florist and went to see Alice. Alice got my vision right away and made some amazing suggestions based on what I really liked. Her expert advice lead me to get some of my favorite flowers in my bouquet. By the end of the meeting, she had plans for more flowers than I could ever think about making myself. And for a price that was about the same as the materials I would need to buy my own flowers on the sites I'd scoped out pricing from. The end result was breathtaking. Every flower arrangement was beautiful. and I cried when I saw my bouquet - it looked (and smelled) so beautiful! The night before the wedding I said to my mom "Alice saved my wedding because if I hadn't hired her, right now I'd be crying over arranging bouquets!!" Thank you Alice for your...
   Read moreWe ordered Mothers Day. Initially, I thought they werenât delivered so I contacted the store. I was told the date I originally put on the order was a week later than I thought, which was my mistake. I was told over the phone the flowers will be delivered the next day. I thought that was wonderful customer service, especially since it was my mistake.
However, they werenât delivered the next day. I contacted the store again. I was told the flowers were delivered to the correct address and handed to the recipient. This was after I explained that the recipient didnât receive them. If they werenât received, then it must have been the wrong address. Since I donât know what time they were delivered, itâs possible the recipient wasnât even home. I didnât get an apology and the issue wasnât looked into which I thought was unprofessional. I asked for a refund. I was told I couldnât get a refund because it was past the deadline, but the flowers could be delivered again. The flowers were eventually delivered about two and a half weeks after the original delivery date. Iâve never experienced such frustration with a...
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