Nike Factory Store - Queenstown — Local services in Queenstown

Visiting Annapolis this past Sunday and decided to drive over to your store to buy some running/biking gear.... as soon as I began picking out items I was approached by Natalie with a big smile offering a shopping bag as I had a handfull of items... she asked if I was a Nike member which I was not and informed me of the discount offered for members and then took the time to expedite getting the app downloaded and me setup instantly... WOW!!! What a GREAT customer service experience that was beyond what I had expected... I say this because I’ve been to other Nike stores staffed with a multitude of employees and no one has ever approached me or offered anything like the super service I received from Natalie.... I had given up on shopping at Nike due to this and ultimately had become an Under Armour shopper where I ALWAYS received the ‘Natalie’ level of service.... I look forward to shopping at your store again and seeing Natalie... please offer my thanks to her.... she was EXACTLY what I think customers expect when they walk through your doors to spend their hard earned money.... certainly I do.

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Store hours need to change. They are much of an inconvenience to mostly all customers that use this location. Very unfortunate for this location because they’re going to lose more and more business going forward. You have the shopping center of the outlet opening up officially at 10am and this one store called the Nike Factory opens a whole 2hours later … GO FIGURE! Disappointing and makes people not want to come to this location and...

Stopped in today for a pair of kicks.. Awesome group of people working in this location!!!!!!! Jaylyn waited on us at checkout such a happy awesome “kid”!!!So was the girl next to him;) Eastern Shore Hospitality in a Corporate store…. Nike is definitely lucky to have such an amazing team with outstanding customer service skills who take pride in their store! Clean, Organized and Fun!!!! *Bonus Scored a pair of shoes...