KAY Outlet — Local services in Queenstown

I just stopped in on a whim hoping to treat myself to a little special something.. Diana greeted me at the door and asked if she could help me find anything in particular. I told her kind of what I was hoping to find then asked if while I was browsing if I could have my jewelry I was wearing cleaned. She happily started the cleaning and introduced me to her co-worker Joshua . He was extremely helpful and patient with me and my trouble deciding.. He was knowledgeable , and eventually help me find the perfect bracelet for myself for an amazing price. The store is always well organized and the employees have always been very personable as well as very educated when it comes to their jewelry. I am returning in May to make another purchase, and most likely will...

The ring my husband purchased for me is lovely but my experience has been mixed. I have had the ring for less than 1.5 years with 6 months of the ring being out for repair. The issues were lost stones and then it being returned with stones not matching in color. I did not receive updates unless I called and then I would receive exactly the same response regardless of the length of time passed. In the end, I called headquarters and spoke to customer service there. After another month the ring has now been repaired and returned. Regular updates as well as having the staff at the store where I purchased it advocate on my behalf would have changed my perspective on the experience. Likely, I will not purchase jewelry from...

If I could give them negative one star I would. Dropped my husbands wedding band off over a month ago for an exchange the stones fell out and the ring needed to be sized. They took the damaged ring and told us a new one would be on the way I called weekly for the past two months and they gaslit the hell out of me and my husband saying the ring was being made blah blah and they had no completion date. finally I had enough and called the corporate customer service line and they could find no order for replacement on his ring. That by the way was in stock they just had to place the order. Instead of making it right they avoided us with a very sentimental price of jewlery. I shouldn’t have to go above your head to...