Panda Wok — Restaurant in Raleigh

Food was and is (presumably) still good. However, site says they deliver from the Home page all the way to the check out page. They Do Not! First person I spoke to argued with me and and said the site did not say that and for ME to look at it. I replied, “Ma’am, I’m on the site and it says you deliver repeatedly, from the Home page to the menu list where delivery charge is stated as min. of $10 to checkout page where DELIVERY is spelled out in bright yellow letters with arrows, but at the the drop down box to choose order methods, PICK UP is the only choice given. Was put on the phone with someone else (manager, supervisor) I presume, and he argued at first too, then said: Yes, the site is wrong but this website is very hard to change; we’ll get to it when we get to it. Troubling! Food is good. Attitude is horrible! Amounts to, yes our site is wrong and misleads our customers, but we don’t care enough to make it a priority to correct it. Makes you wonder what else they let slide and how important customer service and anything they find to be difficult is to them overall....

My first visit here. Staff was reasonably friendly. This is your average quick Chinese place with the photos up on the menu and the paper menus with a zillion things on them with numbers. 4-5 tables. I decided to try the Sesame Chicken. Not very good. The Fried rice was pretty decent, and i enjoyed eating it with the sauce that comes on the chicken. The fry on the pieces of chicken seemed good, but about half the pieces I had to spit out. In some cases, I just got tired of chewing. Pretty sure it was freezer burn, but perhaps it could have been over-cooking or something. Fibrous and tough. For the lunch special price of $5.90 (includes tax), I would have been fine with a couple of pieces being too tough, but I think the failure count was 6-7 pieces. If I would have gotten a marjority of edible pieces, the portion size would have been generous. I'll revisit and try maybe a shrimp dish or something like...

This was our first time ordering from Panda Wok as we just moved to a new area of the Raleigh/Cary area and we could not have been happier with everything we got. My mom got Black Pepper Chicken, I got Bourbon Chicken, my child got Orange Chicken, and we all wanted to try the Chicken Wings. The box it was delivered in was taped shut and it was packed SO well. Every single bite was hot, tasted fresh, amazing flavor, and we could not get enough of it! An hour later, the food is STILL very warm and smells incredible! We also got an order of their donuts, and they taste exactly like I remember from my favorite place as a child, and I have missed it so much. Soft, chewy but airy, sweet and warm!

Tldr; run, don't walk to this restaurant because it is worth every penny and we are so happy we found our new favorite...