Staples — Local services in Raynham

I visited this store intending to purchase an external DVD writer. I checked online first to verify they had one in stock, most listed as being sold in store were listed out of stock but there was one type on hand.

Walked around the store for a little while (5 to 8 min), an associate asked a person next to me if they needed help. They helped that person and didn't offer to help me. Thinking that odd I walked by them multiple times and other associates multiple times, no offers of help.

Customer service is my 'thing'. I made it a point to walk by people multiple times, including the original person obviously looking for something. Plenty of glances my way but no help. Finally I went to him again. Being close to him he turns to me and offers help.

I describe what I am looking for, he looks at another associate who immediately looks at him, mentions the item, a shake of the head, brings me to a bunch of dvd boxes and an empty spot. "Looks like we're out".

Ok, I'm done. Never going back there again. Not great...

It's not that the store is bad per-say "but!" The printing department is shamefully under staffed and the line is normally out to the store entrance. Very bad to see an entire store full of employees but have only one person running the printing department which deals with UPS delivery services as well. What I mean is that one person will be in the Print Dept. But yet there will literally be staff all around the empty store asking me if I need help and I'll say yes in the Print Dept. I'm sorry I don't work in that Dept.! I think it's considered a separate part of the...

I had the pleasure of buying a printer from this location. Elizabeth Jackson, the Assistant Manager, was fantastic to work with. She promptly responded to all my emails, professionally answered all my questions and helped me select the right solution for my needs. She accepted my order over emails but took the extra step and called me to securely obtain payment information. The package arrived on time with a hand written Thank You note. Very professional...Highly...