Carlito's Way Auto Sound & Security — Local services in Reading

I do not know Carlos and have never been in his shop but I want to pass on this experience I had. I called the shops number late Christmas evening (like 10pm late) thinking I would leave a message on the shops answering machine. I was having a battery drain from what I thought was a remote start (not installed by Carlos) and wanted to ask for a return call back when the shop opened to schedule an appointment. To my surprise someone picked up the phone, (I'm guessing it was Carlos) and I immediately apologized for interrupting his Christmas and calling so late. He said no problem and asked what issue I was having with my vehicle. He didn't ask me to call back the next day or seem annoyed. He took a genuine interest in my problem and gave me possible solutions to remedy it. This is late Christmas evening I remind you to a total stranger. It was an electrical problem I wound up figuring out on my own on a faulty window switch. However if I ever need a car electronic install, Carlitos Way will be the first place I go to or recommend...

I contacted Carlito's Way seeking information and options for the JBL system in a 2005 Toyota Sequoia for my wife's birthday present. The owner was very helpful over the phone and provided lots of information to explain and help me decide what I wanted to do whether it was a big or small job. He also let me know that he was very busy but that he thought he would be able to fit me in to his schedule. Armed with much needed understanding, I elected to just add Bluetooth to the vehicle to bring it into the 21st century. Carlito scheduled the date and time and performed the installation in the vehicle at a very reasonable price. He then proceeded to assist us with setup and walked us through the digital platform that supports the product he Installed. My wife has been using it for a couple weeks now and loves how this simple addition has improved her experience and accessibility in her vehicle. I recommend using Carlito's Way for your car audio needs. HE'S AWESOME, SUPER...

Best customer service I ever had.Called Carlito about getting an auto start .told me to bring it in he looked at the car told me it all ready had one helped me figure out what key fob it needed so it would work.i ordered it took back to him and he programmed it for me .he also helped me out with my daughters car her auto start was not working he looked at and in a couple of minutes it was working.He could of told me I needed two new auto starts I wouldn't of known any better .in stead he was honest and saved me alot of money.If you need anything go here you will not be...