Burlington Coat Factory WAREHOUSE — Local services in Redlands

This store is a complete disaster inside and lines are super long. I was there to return an item with a receipt within 30 days which is their store policy within 30 days for any reason your satisfaction is guaranteed. My wife and daughter were told once that "this is a discount store we don't do returns." My daughter spoke up and said "I've returned items here before" he asked what did she return she told him baby clothes. Then he tells them yes that's fine but we don't allow large items to be returned. So my wife and daughter left. I went back a few days later and went to the customer service desk where I was told By Eva (acting Manager) I have to wait in the long purchase line to return. After I get up there Eva comes to the register and tells me they can't accept the return because they believe I've opened the box and it could be missing parts. I told her that was my concern as well. She then told me if it were sold like that the cashier would "usually write it on the receipt" I said "usually"? ( I figured at this point it will be accepted but no) so I inform her that my wife was given other reasons before as to why we could not return the item. She then informed me that that was their policy. I asked to see this policy. She pointed at the sign on the counter. I informed her that that sign does not say anything like the excuses I'm being told and that I think they are arbitrarily making up reasons. She told me that I was holding up the line and to come back in 3 days to speak with Steve another manager but she was reluctant to tell me when he was working. I've already filed a complaint with corporate and i will be returning this one way or the other. if corporate doesn't do anything. I will be implementing my own policy and enforcement technics to rectify this horrible customer...

Absolutely horrible work environment! No training at all whatsoever, even if you ask for it...the more you make anyone else work or even think, the worse off you are. Expect to mistreated and mismanaged by careless, racists that either can't or wont speak English. The security guards are actually the nicest of the people here. Parking has gotten increasingly annoying. Since COVID, hours available are erratic and if you're a temporary employee working through an employment agency, your hours can and will get cut and you will be left without work for any unknown amount of time... Especially if you hit the...

They’re not helpful at all they never answer the phone at all any day of the week any time of the day! you will not be able to contact them if you go in person they will give you a phone number to call then no one answers ! they should all be fired the worst customer service ever they should do an investigation in this distribution center I’m making sure I let...