Electronic Arts — Local services in Redwood City

I just spent over 4 hours trying to resolve an issue and had to contact EA Support 5 times.

My issue was in regard to an advertisement on the official The Sims Facebook page which stated all Sims games were 50% off until June 16th. I attempted to purchase three games, but the prices did not reflect the advertised sale. I contacted EA Chat Support and was treated poorly by Ankit who was unwilling to help or escalate my issue to a supervisor as I requested. He simply ended the chat.

After speaking with a gentleman whose name I cannot recall, I asked to speak with a supervisor as he refused to help. I then spoke to Lalit who requested I send in a screenshot of the advertisement so they could verify the details. I did as requested and simply got a response from Ajaz M. saying, "Thanks for contacting EA, you have a God bless day...!!!!!!!!!!!!!". He then marked my issue as resolved which it was not. This was a highly unprofessional response.

I then spoke with Ayush over the phone who was able to escalate my issue to his manager who verified the screenshot of the advertisement. She authorized a 50% refund if I purchased the the games at full price. I did so and Ayush issued a refund.

I then spoke to Alejandro Jr. S. who was able to verify I will receive a refund as soon as the charge goes through.

While I appreciate the fact the advertisement was honored, I was severely disappointed in the initial lack of professionalism and willingness to help a customer who has spent copious amounts of money on not only The Sims 3, but the entire Sims franchise, something that can be easily verified by looking at my purchase history (which Alejandro did, thankfully). The amount of time it took to resolve this issue and the number of times I had to contact support is ridiculous especially due to the fact this issue could have been resolved on the first try if it had simply been escalated as I had requested. I hope in the future EA's customer support practices are improved and employees are properly trained in customer service...

EA sports has Bots, running their auction house. They can false ban you with no reason or explanation. They make people buy the game and then you spend money, points, or coins on packs. The company can then ban your account at any time saying you cheated or distributed coins with no actual proof or human interaction. If you try to contact them, all you get is bots and generic messages. No actual human interaction or anyone to actually review your case. I recently saw one of my favorite YouTubers get his account banned because he pulled a card from a game generated pack and sold on the auction house. The player item or card dropped the next day in price and he was automatically banned and lost all his funds, money and time put in the game. I had a similar issue recently that they swiped all my coins after saying ng I broke the auction house rules. I know I did not cheat or did anything shady. I understand it's a video game but people put actually money and time in this game. I saw one case that someone put 10000 American cash into this game but then got his account banned or flagged. That's really money for virtual items the game can take from you at any time with no rhyme or reason. This is very shady business practices and the company deserves to be sued. They need to stop having bots and computers run their servers and auction house. If you try to contact EA, they just give you more of a run around while making talk to more bots and generic messages. They never actually fix anyones problem. Just send their customers generic messages saying ng that can't help them or been flagged. On top of this, a lot of kids play this game and spend their parents credit cards on this game. Or packs, which have bad odds and promote gambling to underage kids. Anyway they stole my time and money from me with no human response, so I will need $2000 back in computation. I had millions of coins I spent time and money. I need to be refunded. Something...

I paid full price for a BFII Kids Meal... but their character toys were absent. My child really wanted a Darth Vader but was told by the management that he had to rack up 40 hours in the play area before he could get one so that he could have a sense of Pride and Accomplishment for the Darth Vader unless I purchased a randomized pack of stickers that may include tickets that could be redeemed for the Darth Vader toy. What sort of Kids Meal doesn't include the toy in the asking price? And then when I turned around for a second, I found that the manager was reaching into my pocket trying to grab my wallet! Can you believe that!? It's not like I didn't already pay for the damned meal already!

It gets worse, the other day I went in and the air was rife with a stink like something had died. I followed the smell out of curiosity and found several corpses out back. The police are off to contact the relatives of Visceral, Maxis and Mythic, whose bloodied nametags were still legible. The detective with whom I spoke to about the incident indicated that those men appear to have been axed. They are still trying to identify the other 10 victims.

All in all, terrible experience, would recommend against visiting there or being employed by them, the pile of bodies were all in...