Grand Bay Hotel San Francisco — Hotel in Redwood City

Review of The Grand Bay Hotel, San Francisco

My recent stay at The Grand Bay Hotel in San Francisco regrettably fell short of expectations, leading to a rather disappointing experience. Upon check-in, I was alarmed to discover blood stains on the bathroom wall of my assigned room. This serious concern was promptly addressed by the front desk staff, who efficiently relocated me to a different room. Their intervention was commendable and reflected a level of attentiveness and customer care that could have set a more positive tone for my stay.

However, it became evident that the cleaning crew needs to improve their standards significantly. The presence of unsightly blood stains on the bathroom wall, raises serious concerns about the overall cleanliness and hygiene of the accommodations. Such oversights undermine the guest experience and suggest a lack of attention to detail that should be paramount in the hospitality industry.

Unfortunately, my dining experience at the hotel did not uphold the same standard of service. On my first evening, I chose to dine at the bar, ordering an Impossible Burger and a ginger ale, an option I looked forward to enjoying. While the food itself was satisfactory, the service left much to be desired. I encountered significant delays while attempting to place my order and settle my bill, to the point that another patron had to highlight my neglected presence to the bartender. This lack of responsiveness was exacerbated when, despite having already provided my payment card, the bartender prioritized serving two gentlemen who approached after me.

On my final evening, I decided to order French fries to-go along with another ginger ale while I waited. The same bartender took my order, but upon receiving my drink, I was disconcerted to find that the glass had a substantial crack running down its side. This raised concerns over safety and sanitation, prompting me to inform another bartender, who responded sincerely and with an apologetic demeanor.

In summary, my experience at The Grand Bay Hotel was marred by significant service shortcomings and an unsettling environment, making it the least favorable hotel stay I have encountered. Although I attempted to adjust my travel plans to leave early, those efforts were thwarted. While the front desk staff’s hospitality was commendable, it was ultimately overshadowed by the overall uncomfortable atmosphere, the notable deficiencies in cleaning, and the unsatisfactory service I experienced throughout my stay. Based on my experience, I cannot recommend The Grand Bay Hotel as a viable accommodation option for...

I have been coming to this hotel since I was 9 years old with my family since before it was the Pullman and it was Sofitel. Never have I ever felt the need to write a review for this 4 star hotel. On Friday night I checked in and right off the bat I was not greeted by Peter the man who was checking me in and comes to find out he's the manager. He made me feel uncomfortable the minute he stepped out the office. I work for the Hilton so I knew the step already was I had to give him my ID and Credit card. And he just started to check me in still without saying a word. As I said I've stayed here plentyful I knew that incedentials is $50 I have proof of this on my debit card charges. He charges me $150 when I asked him why was I charged this amount he said it's always been that price who was the person he helped me out when they charged me $50. I didn't have a name because I didn't need to complain about my service. He wanted to argue with me about the charges I said you know what I don't care I'm not going to sit here and argue with you. I already knew I was being discrimated on because of my skin color and my race. I went upstairs and played YouTube on the TV. I didn't have it on the loudest volume yet security came in and told me to keep it down I told them it's 9 o clock but i understood and played music off my laptop at a lower volume. Around ten security comes in again to tell me I'm being to loud and demanded to come in the room to see how many people were in my room. It was on me and two other people. Peter called me on my room phone and threatened me if I did not comply and did not keep down the volume i would be kicked out. I asked him to move me to another room he said they were booked. I said if I went online I could book another room and he was lying. He yelled at me saying are you clear that you will be kicked out .I went downstairs to talk to him because of how rude he was and I asked to see a manager and he told me he was the manager. I asked if I could just check out. I'm not going to be treated like that especially when I know he was being incompetent of how to treat customers and racially profiling me. Thank God I booked with hot wire and I told them the situation and they refunded me. I'm just now waiting for my $150 incedential charge. I feel that Peter needs more training in customer service and shouldn't feel the need to feel uncomfortable about his guests. I was treated unfairly. The one star is for Peters behavior this was...

This is the worst hotel staff I have ever encountered.||I stayed September 8-10 2025 for a business trip. ||I noticed later in the week that they had invoiced me for 2 dinners at their restaurant, for a total of $95.13.||At first, not a big deal. Gave them a call and some lady was nice enough to help me, admitted that they made a mistake, and processed a refund. It was fine, mistakes happen, and I got my money back. ||September 16th - I noticed they charged me AGAIN, for the same two meals. This time, I’m annoyed. Someone was being careless or their internal system is flawed. If I wasn’t looking at my bank statement I would have never noticed the charge. They didn’t send me a paper trail this time, for this new charge.||So I called, talked to what sounded like a young kid who put me on hold for a bit just to come back to say “yeah I’m not really sure what’s going on, I can give you a refund though”… and at this point, I said “no I’d like to talk to a manger to remove my card from the hotel and get a better answer as to why and how this mistake was made”. He said he would have his manager call immediately, and that she would be there in a few minutes.||The whole day goes by, no call. So I call at 4:30 and get put on hold for a while. Then the line hangs up, ha! Call back again and speak to this lady that was rushed, just wanted me to get off the phone, was cutting me off, said they already gave me a refund and that the manager actually wasn’t in today, and then asked me to explain the situation AGAIN. To which I asked her to just have a manager or supervisor talk to me rather than her. ||Shift supervisor picks up, I recognized her voice, she was the original person that helped me. She was so much more empathetic, patient, listened to what I had to say and expressed that it was a mistake. I let her know I appreciated her time and help, and asked for the manager or director of operations to give me a call the next day, when they were in.||No one ever called. ||Being incorrectly charged once is rare in my experience, being incorrectly charged twice - the management team then owes me an apology and solution for removing my card from their system. Staff needs extensive training on how to give customers adequate attention and answers or escalate the matter and follow through (basic customer service??). ||Guests/customers need to know that they should monitor their charges and invoices...