Waterside Grill + Lounge — Restaurant in Redwood City

We had selected this restaurant at the Grand Bay Hotel for New Years Eve because it had been at the same hotel as an event that we attended there. We were required to give a 25.00 person deposit when we signed up in November. There were four of us. The cost for the dinner was $95.00 per person for a buffet. The amount of $100. was immediately charged to our credit card. We had assumed that the remainder would be charged when we received the bill. We were told at the time that they would be refunding the deposit but would need to pay the full bill of 95.00 a piece. The bill came and they automatically charged a tip of 20% and then charged the tax on the whole bill. ( We pointed out that this was illegal and they did give us a new bill without the tip. ) A tip on a buffet is typically 10-15%The deposit was to be refunded but hadn't been. I called and they said that they were processing the refunds on 1/8th. There was no refund and I have my credit card company handling this. Furthermore, the food was absolutely tasteless, they were disorganized in that they did not follow their edict that they had in writing of having a 5 minute time window before we could potentially lose our reservation, hence the deposit. We were there 10 minutes before our reservation and they did not seat us until 30 minutes past our reservation as the food was not yet ready. Also the food was way over priced. Atmosphere not what a NYE should be as there were no table linens nothing spectacular and was a coffee shop atmosphere They would have been better off serving hamburgers! What disturbs me is the fact that they were taking advantage of customers! They probably thought that no one would notice! Whoever cashes a deposit before a dinner reservation! It should have been cashed if we didn't show up! This hotel will not last should they continue these unethical and illegal practices. So very short sighted as we are in the process of contacting the people who put on the event that had hundreds of people there. Certainly we will NEVER BE RETURNING AND WE WILL CONTINUE TO GIVE THEM A HORRIBLE REVIEW SHOULD...

This restaurant is a waste of prime real-estate inside the Grand Bay Hotel. It has a beautiful view of the lagoon, with floor to glass ceilings, and it could've been so much more. But with pretty much frozen food thawed, slow and poor service, and just no regards for any type of passionate cooking, the place has no chance of survival other than it being part of the hotel.

How do you cook a sunny-side-up egg where you've over burnt the whites and overcooked the yolk? How do you serve pancakes that have clearly been not made fresh, if made at the kitchen at all, that textures like cardboard? Oh the bacon was so sandy, hard, and dusty that you could've found it in a museum mummy.

The fresh-made scroffle (croissant dough in a waffle form) was perhaps the only edible thing that surprised us to be quite good. Except it took ages to serve. We were nearly done with all the other food before it arrived.

Only reason why I'm not giving it 1-star is that our kids had fun with the outdoor pingpong table next to the restaurant and we took a good stroll alongside the...

Showed up wanting to eat outside , was told no . That’s fine but then told to choose whichever table we wanted then chastised for picking a nice table in the sun with our party of four. And then after choosing our table and told told to ignore the reserve sign just set their to discourage parties of two we were given some attitude for the table we chose.

I know our group is kind of an odd bunch but the vibes weren’t kind until we started ordering. We like to eat well so money isn’t an issue. But I could def see the change in attitude once we started ordering which is a bit of a disappointment. Just be nice to customers regardless , especially when we are kindly asking questions and trying to be respectful of the place.

Anyways the food was alright. Appetizers of the fish tacos and flatbread were delicious.

Mahi was a touch tasteless. Although nice presentation.

The final let down was the gratuity added to the ‘large party’

As a server and avid traveler ,never have I ever charged or been charged large party for...