Walgreens — Local services in Republic

For the past several months I have had a reoccurring issue at this location over the same medication. I always communicate with the pharmacy on the phone or in person and try each month to prevent this from happening and it still continues. I called them on January 3rd to have my medication ready for refill on the 7th and I would come get. I also again informed them of the reoccurring issue and asked if we could prevent that from happening when I pick it up. I was told by whoever I was speaking with on the phone at the pharmacy that they took care of the problem and I would not have this issue anymore and that my medicine would be ready today, the 7th. I go in around 8:40pm to pick it up and AGAIN the medicine was not ready and atillbthe same problem on top of that nobody could explain why this keeps happening and why it happened this time considering I called four days ago trying to prevent this from reoccurring. The pharmacist who wouldn't even come to the front counter to talk to me and tell me what needs to happen and what's going on with it. So now I am waiting another day to get the doctor's authorization that they say each month when we shouldn't have to each month. I have been on this medication for over 2 yrs and have filled it at Walgreens this whole time, but since September this medication is now an issue. So of course I'm extremely frustrated this is not the 1st or 2nd time that the same problem has happened with this medication with me at this location. So I was told by one of the ladies that I was just venting, I then started recording them because none of them was helping me, none of them could give me an answer, and none of them knew what to say. They also tryed closing the drive thru a few minutes early and it is in my recording as well as nobody at the counter helping me. It wasn't venting, it is called speaking the truth, informing them of the same problem, explaining the problem, but not venting. So they called the cops because I was frustrated and recording them. After 35 minutes of waiting and still not having the medicine the cops show up(because Walgreens likes to waste our tax dollars for nothing) I explain what's going on to our wonderful (of course sarcasm) Republic police officers. They send two of them, thinking that they really have a disturbance going on or that I am breaking the law. I was told by one of the officers that I should maybe I should go to a different pharmacy since I keep having these problems. One of the ladies told the cop they called because I was upset and recording them. Lol it isn't illegal to record and since they seem to never take accountability for the issues nor can they verify who I speak to each time then I need some sort of proof on my behalf. The problem isn't me the problem is the pharmacy that should correct their problem. Remind you they had to bring a whole new manager to this location to correct these problems that they have with there pharmacy and I've spoken to the new manager about this problem last month and he even said he was brought in to fix this location and the problems they have, even after talking to him we're still having the same issues. So they haven't fixed this, I ended not getting my meds because they have to get an authorization and the Dr's office is closed, so of course I will switch to a better pharmacy, but why do I have to be inconvenienced because they can not get it together. Why is it they couldn't be accountable and maybe apologize for this problem, and actually correct it. If I could of rated them a zero or below they would get below zero. Why is it they are wrong, rightfully so after numerous times would I not get frustrated, but they waste every single one of our tax dollars by sending the cops for a prom of their own. More proof they are wrong and still no accountability.... Beyond frustrated for multiple reasons and WALGREENS AT THIS LOCATION IS DISMISSIVE, HORRIBLE CUSTOMER SERVICE, AND THEY ALWAYS MAKE MISTAKES. THIS IS HUMAN LIFE YOUR PLAYING WITH, THIS IS MEDICATIONS THAT MOST PEOPLE DEPEND ON TO...

I use a bank where I have to deposit cash through Walgreens. Usually it's a In-N-Out process and it's always seemingly I guess hassle free this particular day I waited at the register for longer than 5 minutes or more for an employee to show up to to put my money on my bank card. This to me is a little disturbing just because for any Thief to just walk in the store could have went in and right out the front door without any hassles to me this isn't proper shrink security. When asked I was advised by the employee that showed up that he was working with a shelf and that's what took you so long to get back up front. Obviously they need to reassess how far a front end employee should Venture away from their cashier duties. Not only is this an inconvenience for the customer but a serious safety and theft issue for the store. I did explain to the employee that it didn't feel very cure should anyone want to come in and grab a dash and that they should reevaluate keeping front end employees in the front. Also this particular store is not the cleanest or the most stocked and faced up store I've ever seen seems to be a lot of stock missing that should be ordered in. Now for a good part utilizing the pharmacy the pharmacy here at the store has some decent pharmacy techs by myself and educated at a used to be a pharmacy tech in the past and who would know better about their own medications and the person taking them. Recently the VA/ x Express Scripts has taken away our veteran opportunity to utilize any pharmacy of choice. So the pharmacy that I had a good working relationship with since 2010 I was advised as of February 2022 that my only two options were either CVS or Walgreens to have my prescriptions filled worst part is I didn't like either place but we don't have a CVS in Republic so therefore I need to Walgreens it was by far the worst prescription transfer process I've ever been through basically saying it was going to take 3 to 5 days to transfer any prescription from my old Pharmacy if I needed them sooner I could have my doctor call him in and they would fill them that day that was something I didn't understand seemed to me that it would be just a lot easier to call the previous pharmacy and get the scripts so that way they could be filled. This Pharmacy has some employees that have not been very honest from the get-go in regards to certain medications that I take so I'm taking a week or two longer to get which with my previous Pharmacy I never had any excuse if you ever getting my prescriptions late. Anyone considering to use a Walgreens Pharmacy that's not being forced to use a Walgreens pharmacy I highly recommend you find you a small Mom and Pop family owned Pharmacy to use where you're considered an individual customer in the pharmacy learns everything about you instead of a pharmacy where you're just a number as a disabled veteran I do not recommend using this Pharmacy for prescriptions as it seems like every time I need this fill a class 100 class to schedule drug seems to always be a hassle or the fact that they're out of it so please keep...

It’s somthing very wrong and up to kno good at this Walgreens ! Very unprofessional, rude, they make you feel as your bothering them to do their job! I had one of their technicians laugh as I was walking off bc I was frustrated that they told me to come back after my script was called in hours befor I got there but yet was still not ready ! They honestly get the pleasure of telling you it’s not ready you have to come back NO consideration on the customer behalf! They take their POWER to a level I’ve never experienced with any pharmacy! The poor customers FEED their bad energy due to needing their medicine controlling the fact they kno that so they control that fact in a very evil way!!! After months of dealing with this Walgreens it’s sad to kno they can have that much control over a customer befor they decide to switch Pharmacies it’s a shame! I’ve just switched and it felt damn good to let them GO! It still bothers me a bit that they will still be treating customers like this ! The fact that it’s so many ppl bein treated this way is very disturbing another fact that this is my 2nd time I’ve ever in life had to write a review on a business for me it’s in my eyes is down right BAD! Choose wisely dealing with...