German Motor Works — Local services in Richardson

This company has failed to fix my car on several occasions, starting on May 2nd 2016 all the way up to today 12/5/16. On May 5th 2016 I took my car to German Motor Works where I started doing business with Mr. Michael. My car had been indicating that I was having some High battery drained for like a week or so prior to it breaking down. When it had broke down all i knew was that my belt had broken and the car was un-drivable. I had the car towed to GMW and Mr. Michael and his crew was able to find the problem and said they had it fixed. The issues are as on the receipt Drive belt, Belt Tensioner, And Oil Filter housing, parts and repairs totaled 1399.96. When i receive my car back my car is working but my Navigation system and controls aren't. Not even a week after getting my car back the same issue occurred. I returned the car to GMW for the 2nd time, they didn't charge me...but still didnt fix my navigation system, got the work done and the car back up and running...and not even 2 weeks later Im back at GMW with the same issues.

This time they advised after further searching that the issue was with my alternator. On 6-24-16 I returned the car back to the shop for them to repair my car yet again. Work to be done as on my receipt is Alternator Assembly, Engine crankshaft oil seal, and liquid sealant. Repairs and Parts Totaling $1780.96. Got the car fixed and paid them again, to only have the same issues happen to me yet again!!

This time when I take my car to GMW I had been needing to get some suspension work done on my car, I knew that I had to get the suspension done because I had been needing to get it done for quite some time. So I take my car back to GMW and they mention that they was going to fix my suspension and take care of the issues I had been having with the alternator and the belt. The suspension repairs were as followed...Rear shocks qty 2, Front Struts qty 2, rear struts qty 2, Strut Mount qty 2, Shock mount qty 2, Front bump stops qty 2 and rear bump stops qty 2, labor and repairs totaling $2480.86. I advise Mr. Mike to go head and do the repairs because I was looking to take a trip back home to Kentucky here within the next month or so and needed to MAKE SURE my car was running.

After getting my car back this time, I still have no navigation system and Im still hearing some of the same noises from my car as far as my suspension goes. At this time Mr. Michael is no longer working with the company for some reason and Im dealing with Ms. Melissa. I returned my car yet once again, right after I had just got the suspension work done because yet again my belt breaks and my car cuts off. After getting the car towed this time...The dealer tells me that mr Cross member is broken (wasnt broken when I was driving and they had just done suspension work on it. They said I DID IT and charged me yet some more). Cross Member and repairs costing over $2,036.89 I was able to pay all but $755 of my balance and I decided not to pay that because when I got my car back the last time...I still had no navigation system and my suspension is still making the same noises that they were making before I took the car to GMW the 1st time.

Here we are on 12/5/16 after just calling Ms. Melissa last week and advising that my car is still not working right. She advised me to bring the car back in but I dont have any other transportation and they didnt have any loaners. My car is now NOT WORKING YET AGAIN BECAUSE OF THE ALTERNATOR ISSUE THAT WAS HAPPENING WHEN I TOOK GMW MY CAR ON MAY 2nd 2016....

Extra Detailed Info Date of last interaction with business:...

I wouldn't recommend German Motor Works to do any major work on your automobile. Small jobs such as oil changes or brake jobs can prove to be detrimental to your finances.

They came highly recommended by a friend so I tried them out at first with an oil change, then brake job, and a few other normal scheduled maintenance jobs. All was going well so i thought until the problems began happening and not just normal maintenance issues. It had gotten to the point that I was there with another issue every other month.

The vehicle was covered with a bumper to bumper warranty however I had begun weaning off of GMWs due to not fully being comfortable with their work & integrity.

A month earlier before totally giving up on these guys, I had the water pump, radiator, thermastat, and hoses replaced at the BMW dealership by a trusted family mechanic as a suggestion given the mileage of the vehicle. At this time i was still using GMW to change my oil so after having an oil change completed I noticed as I was leaving work that fluid had puddled underneath my car. Upon closer inspections it was determined that it was indeed radiator fluid.

I returned to GMWs and told Tony (the guy at the front desk) what was going on and he said he would have his mechanic Check it out.

The mechanic diagnostics was that the radiator hose was busted which is why it was leaking. At this point I explained to him that's impossible because I had all the hoses replaced a month earlier.

I presented the shop with proof of service performed by the dealership on my car and asked to see the hose in question. So the mechanic removed the hose from my car and showed me a hose which was practically brand new with what appeared to have been cut with a box cutter. It wasn't sliced all the way through but sliced to the seams enough to cause fluid to leak.

At this point it was obvious was going on. I had the hose replaced and haven't been back since.

My advice would be find a good reliable trusted independent mechanic that is trust worthy and does great work.

It's not a question of if these guys will take advantage of you, it's a...

I was referred to German Motor Works to get my check engine light inspected on my BMW X3. From the time I dropped my car off, to the time I picked it up, I was treated with discourtesy and dishonesty. After giving an initial wait time of "no more than 24 hours" to have the results of the diagnosis, they took over 5 days to give me any information. Over the course of the 5 days, I called TEN times, and each time was told they had not even looked at my car yet but "someone was just about to do it." When I finally picked up my car and asked to speak to the manager, he point blank lied to my face and said they had been trying to reach me "for days with the result." I had been to the shop that morning to try and get information and they told me no one had even looked at the car. In addition to the poor service, they took my license plate cover and replaced it with a german motor works cover without my permission and refused to give my original back because "they did not know where it was." Needless to say, I did not use their services to repair my source of my check engine light. After leaving the shop, I noticed my car was running much more rough than it had been previously. About a week later, I took it to another shop to get it looked at. About two minutes after dropping the car off, they called me out into the shop to show me the problem. German Motor Works had literally thrown my car back together after their "diagnosis." My air filter was just laying on top of my engine, not attached to anything at all. The hard tops that cover my engine were left unattached and completely crocked. There was a pile of about 8 screws just laying there. In addition, there were several other parts, that had literally been thrown in, not where they were supposed to be and not attached at all. I am frustrated and disappointed in the unacceptable service from German Motor Works and I will not be back. I encourage anyone who cares about the wellbeing of their vehicle to avoid this...