Authorized Retailer UScellular & T-Mobile — Local services in Richland

Went in to buy 2 phones for myself and my son. Alfonso was great, and worked very hard to try to get my broken iPhone to transfer data while we were in the store and to port my phone number. He did explain it COULD take up to 72 hours because my phone number is an NNP number. (It's 2022, so I am struggling to understand how, but here we are)

It has been 4 days now (96 hours) and I STILL don't have my phone number. It was released after 68ish hours.

While I don't blame Alfonso for this, I was frustrated that he did not tell me that he would be off on Thursday (the day my number was released, which was yesterday). So was unable to finish this process.

I called the store and had the extreme displeasure of speaking to Felipe. Felipe identified himself as the "manager" and informed me Alfonso was off. He then stated that yet ANOTHER email would need to be sent to this NNP department and that "since it was Alfonso's sale" he would not/could not send an email on his behalf. I asked Felipe to help, explained that I have been unable to conduct business, check emails, log into any accounts, etc; due to these needing phone number verification and I am unable to access the number.

Felipe proceeds to tell me that this is "not his problem" and refuses to assist me - and while he may be right, this is not good customer service and certainly not the experience I was expecting. If Felipe wants to hang up the phone and tell the store what a "Karen" I am, that is his prerogative. I spent many years in retail management, so his frustration with my frustration is not lost on me...BUT, if the "manager" is not empowered or motivated to assist a customer and help his employee on his day off, then there's a larger issue at work that needs to be address.

Today is Friday, I phoned over to see if Alfonso was in. Felipe lets me know that Alfonso will be in later. I ask Felipe for his managers contact information, as I would like to relay my experience to them. Felipe lets me know that he is NOT going to provide that. He then proceeds to disconnect the call.

Felipe, I hope this becomes a teachable moment for you. I intend to find out who your manager is, who owns the franchised store you "manage" and contact corporate to lodge an official complaint. Unfortunately for Alfonso, I am going to return both phones, which may end up costing him the commission. And while I do feel a bit bad about that, to quote Felipe it's "not my...

I came in last week because my phone had been nearly unusable since the update for my galaxy S5. The first thing they did was give me a sales pitch to upgrade. I said that I wasn't interested I just wanted my phone to work. They suggested a factory reset, which wipes everything from the phone. I'd tried even on Google to get it to work with no results. I did the reset and it still didn't work so I came back in today. Different guy with the same sales pitch. So now I either go with a broken phone until another software update fixes it or $175 bill to get a new phone. Here's the kicker, they won't replace it with the same model because it's not in perfect working condition. Why would I want a replacement if it was in working condition? I found way more useful information on Google, which I recommend over trying to...

I have been a US Cellular customer twenty years. This location did not disappoint. We went in an hour before the store was closing to replace my rapidly failing phone. The manager was very kind and stayed over an hour after the store closed to help get us set up. My phone was taking an extra long time because I had so much data to transfer. We decided to take it home to finish(our kids were getting tired and it was a school night) and had to leave my old phone, which we were turning in. The manager kept the old phone aside and waited until we had all the data transferred from the cloud before my husband came back to delete my data from the old phone to be sent away as a return. I am so grateful for this wonderful...