Plantation Lumber & Hardware — Local services in Richmond Hill

Just an observation about something that happened today….(this was last week maybe the 8th) I needed a couple of things from a hardware store also needed gas. I was over by Plantation Hardware and although I have lived here 6 years I think I’ve been in that store maybe two times. I remember why….I walked in the door. No greeting which I can live with . I walked up to the counter ask a question the older man acknowledged me and then completely turned his back to me to tell a worker something. Ok I get it I’m just a customer and your busy. So I proceeded to try to help myself and started to look for what I needed. Score! Found the first thing then I set out to find the next item. Saw a young man putting coolers away I asked him if he could help me. Very accommodating and polite but not sure of the answer so he led me to another older guy who was talking to a man he turned and acknowledged me but said no they didn’t have what I needed. He was equally as flat as the guy at the cash register. Mind you I’m really trying to be kind by calling the two older guys flat. There are other words that describe them so much better but i’m trying to keep this G rated. Anyhow my point is Plantation Hardware needs to up it’s customer service game because there are other hardware stores in town where your greeted with a smile and a “Can I help you” and a “thank you”as you exit. Not a bunch of grumpy old men who seem to be to busy to be bothered by your very presence.

I want to add that this post was removed from Richmond Hill Community page because someone reported it as “hate speech “. There is no hate speech in this comment. The majority of folks who commented agreed with me and there was one man who was rude and...

well it started great, store employees nice, reserving the auger (not sure how to spell it) was giving a price of the rental 66.00 with tax and they do give military discounts. Well ok 15.00 higher but everyone was rented out so i went ahead and picked it up.The auger didn't' work good it was dull. took us 4 hours to dig 13 holes at only a foot in a half. But we were ok with it for it was still easier then digging it with a post hole digger. Well taking back the auger signing it in, we cleaned it, filled it up with gas and etc. Took to the back as we were instructed to do, went inside to the desk and this Man at the check out different looking from the others and not even as nice. He took the info then stated that will be 78.98 I was like "WHAT" you all told me yestrerday 66. with tax and today you decided to want almost 13.00 more for a auger that didn't even drill the hole properly, (Needed sharpened) They didn't even give the military discount that they said they gave us. NOT happy, he did revised the charge to 66.00 but did not give us the military discount that we were told they gave, in fact the guy with the rugged beard and not so hot personality told us they don't give one. UMM well I stated then why did they state it yesterday that they do? No replies. This company started out nice but ended up trying to over charge and also not giving the discount as they offered. Beware of...

We rented one of their towable lifts for 5 days. Used it for painting our 2 story house and tree trimming, at height, along side the house. The folks at Plantation Lumber were easy to work with. The reservation, pick up & return were all straight forward - even called back & adjusted our dates slightly, without an issue. Lift operated as advertised. Remained fairly steady during use, easy to maneuver around the house & seemed to go to full height, which was labeled as 40' on the machine. Controls were also straight forward. Worked great for our needs and although not cheap, the rates were competitive with any others I have been able to find and significantly cheaper than hiring out the project for someone else to come in and do. My only note of concern is, the lift we rented did not have a complete wiring harness connection or complete system for its tail lights & brake lights for towing. Technically, not required, or so I was told, but I would still recommend plantation lumber fixing...