Southern Charm Clothing — Local services in Ringgold

I have shopped here for years and never have had any problems. I shop here weekly and buy outfits here for every occasion but I won’t anymore. I bought a dress this past saturday and wore it for maybe an hour at a professional work event. It ripped and shredded in 5 different places after having it on for 30 minutes just from hugging my friends. I brought it back monday with the tag to see if I could atleast get store credit so I didn’t waste 70 dollars on a dress and was only able to wear it one time. My options were that they could keep the dress or I can take it back and sew up the shredded parts of the dress. They said that since they couldn’t get money back from the people they got it from they won’t be able to give me anything because they would be losing out on the dress. But instead, I get to lose out 70 dollars for a dress that I can never wear again. I never thought when I walked in there that something wasn’t going to be worked out because they are always kind and really helpful. I understand I wore the dress but I expect to be able to wear a 70 dollars dress more than one time and...

I've been shopping at Ringgold store since they've opened. I've shopped for birthday gifts, Christmas, and just because gifts. Additionally, I've rented 2 tuxes for proms over the years and until recently had never had a problem. The staff is friendly and helpful so its not surprising that both owners are equally as helpful. I recently had an issue with the store where the tuxes are rented from and both owners and management became involved in the solution. They ended a 2month problem because they recognized the value of goodwill. They went above and beyond and deserve to be recognized for their efforts. This customer is not only grateful for all their help but welcomes the next shopping adventure in the...

This place is amazing! They go above and beyond for their customers! We were in Ringgold at my grandfather’s house for Memorial Day cooking out and about to go swim when I discovered we forgot my boys’ swimsuits! I searched all over Ringgold for something that would work to no avail. Courtney went out of her way to make arrangements for me even though her shop was closed for the holiday. I was able to get my boys’ some swim trunks and the crisis was averted! Customer Service is first and foremost! Shop small! Shop Local! Shop at Southern Charm and...